Library Assistant (28-29 hour)

Hours: 28-29 hours per week I Schedule: Monday, Tuesday, Wednesday 9:30AM-6:00PM, Friday 9:30AM-2:30PM, 2nd and 4th Saturday 9:30AM-1:30PM I Supervisor: Library Director I Location: Martin Library I Department: Member Services/Teens Classification: Part-Time/Non-Exempt

The Library Assistant will provide assistance to a diverse population of members in using library resources. Assistance is given to members in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing (internet & traditional), copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

General Requirements

The ideal candidate must enjoy working with a team, take pride in providing excellent customer service, and feel comfortable assisting a diverse community inclusive of all ages and backgrounds. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and familiar with computer technology.

Education & Experience Requirements

Candidate must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience in a public library setting is preferred. PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Performs duties related to checking in and checking out library materials. This includes using the ILS computer database and collecting fees.
• Performs direct customer service duties to all library members and users, in-person, via email or by phone.
• Creates and updates member records.
• Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database.
• Shelves materials that are returned to the library.
• Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs, and Inter Library Loan.
• Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Member Services as needed.
• Assist members with public computer use. Answer general computer, email, printing and internet questions.
• Make photocopies. Scan and email documents using photocopier.
• Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
• Inform members of Library policies and rules and enforces these and completes incident reports in a timely manner.
• Provides guidance to volunteers and assists them when needed.
• Other duties as requested by the Library Supervisor.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time