VA Services Representative - Veteran Affairs

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited you want to join our team and recognize that our employees are the foundation of our success.

Mission Statement– York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement– York County provides an environment where all citizens and businesses can thrive and succeed.

 
Core Values - Excellence through Professionalism

• Respect - respect builds bridges, not silos. How we live it? Golden rule - treat others as you want to be treated.
• Dedicated- strong work ethic. How we live it? Persistence, reliability and commitment to do your best.
• Integrity- do the right thing instead of what is convenient. How we live it? Displaying strong moral principles.
• Knowledgeable- ready and able. How we live it? Having the right competencies necessary for achievement.
• Friendly- service with a smile. How we live it? Being respectful, pleasant and helpful to ALL.

We are hiring a full-time (40 hours weekly), exempt VA Services Representative in our Veteran Affairs Office.  The purpose of this position is to provide the technical expertise necessary to assist Veterans and their families in obtaining access to congressionally-approved benefits for which they are eligible to receive as well as identifying and assisting Veterans in crisis situations.

Projected Salary Range/Pay Grade 112: $44,992.34 - $53,990.80, salary is determined based on qualifications.

Our Total Compensation Package:  

• Compensation – competitive market-rate pay, and negotiable based on qualifications.
• Comprehensive State Medical Insurance, Dental and Vision Insurance 
• Life Insurance
• Long-term disability
• Parental Leave
• Bereavement Leave
• Deferred Compensation 401K Plans
• Health Savings Account (HSA)
• Public Loan Forgiveness Program (Student Loan Forgiveness Program) 
• 11 Paid Holidays 3 Optional Holidays 
• Longevity Pay
• SC State Retirement Plan Pension 
• Paid Vacation and Sick Time
• Expanded Sick Bank
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs 
• Professional Development / Trainings / Conferences

Duties and Responsibilities:  

• Provides management and handles logistics necessary to manage office functions, including, but not limited to personnel, budget, and procurement functions, as well as training requirements to manage federal, state and county-level accreditation and certification of US Code Title 38.
• Educates the Veteran population on the benefits available to them through the practical knowledge, interpretation, and application of Title 38 Federal and state laws and regulations concerning Veterans benefits, eligibility standards, claims process, appeal process, and hearing procedures of the U.S. Department of Veterans Affairs. 
• Delivers timely and effective services to Veterans and dependents residing within York County, including screening to assess and apply eligibility standards, filing and processing procedures for benefits and claims, packaging evidence, advocating for changes in benefits, assisting the claimant during the appeals process (both locally and up to the Supreme court), and performing any function as necessary to advocate for the Veteran’s benefits. 
• Represents and advocates for York County Veterans in Administrative Law Hearings with Administrative Law Judges in Washington, D.C. 
• Maintains awareness of changes in legislation affecting Veterans benefits and notifies department personnel of changes as necessary to maintain compliance. Attends trainings, meetings, workshops, conferences, etc. as necessary to maintain job knowledge and skills, as well as to meet congressional mandates for Veterans benefits.
• Prepares financial statements and interprets the correlation of social security, military retirement, and other net worth income affecting USDVA pension and compensation; assists clients in dealing with the USDVA Debt Management Agency; prepares requests for Financial Waiver Reports and repayment plans for overpayment.
• Exercises judgment and discretion, establishes and maintains effective working relationships, and effectively communicates eligibility standards.  Builds and maintains functional teams from a diverse group of public and private organizations and individuals with an interest in Veterans.
• Achieves and maintains proficiency in the use of Protective Individual Information (PII), Health Insurance Portability and Accountability Act (HIPAA) information, and other areas as mandated by state and county government for requesting, accessing, and incorporating VA medical and financial information.
• Clarifies or resolves discrepancies between regulatory guidelines and Veterans' claims and supportive evidence.  Possesses the ability to effectively plan and organize work activities and prioritize task completion according to schedules and goals.
• Performs related work as assigned.

Minimum Education and Experience:  

• Bachelor’s degree or equivalent combination of education and professional skills training, or
• Two (2) years of case management or related experience or an equivalent combination of education, training and experience.

Certifications and Licenses:  

• Valid driver’s license is required.
• Possess or achieve accreditation at the state and national level within 90 days of hire. Requires certification to use various case management systems including but not limited to VIMS, VetraSpec, VetPro, and Veterans Benefits Management System (VBMS).

Applicants with equivalent experience and/or education may be considered.

Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.  

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses:  May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Salary : $44,992 - $53,991