Administrative Assistant I, Passport - Clerk of Court

About us

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited you want to join our team and recognize that our employees are the foundation of our success.

Mission Statement– York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement– York County provides an environment where all citizens and businesses can thrive and succeed.

Core Values - Excellence through Professionalism

• Respect - respect builds bridges, not silos. How we live it? Golden rule - treat others as you want to be treated.
• Dedicated- strong work ethic. How we live it? Persistence, reliability and commitment to do your best.
• Integrity- do the right thing instead of what is convenient. How we live it? Displaying strong moral principles.
• Knowledgeable- ready and able. How we live it? Having the right competencies necessary for achievement.
• Friendly- service with a smile. How we live it? Being respectful, pleasant and helpful to ALL.

About our opportunity

We are hiring a full-time (40 hours weekly), non-exempt Administrative Assistant. The purpose of this position is to process applications as a certified Passport Agent by following procedures set forth in the Passport Agent Reference Guide issued by the U.S. Department of State. As the Administrative Assistant, you will be responsible for answering multi-line telephone calls and provididing information and assistance to callers, retrieving voicemail and returning calls, and setting appointments as requested.

Projected Salary Range/Pay Grade 107: $16.95 - $20.34 per hour. Salary is determined based on qualifications.

Our Total Compensation Package:

• Compensation – competitive market-rate pay, and negotiable based on qualifications.
• Comprehensive State Medical Insurance, Dental and Vision Insurance
• Life Insurance
• Long-term disability
• Parental Leave
• Bereavement Leave
• Deferred Compensation 401K Plans
• Health Savings Account (HSA)
• Public Loan Forgiveness Program (Student Loan Forgiveness Program)
• 11 Paid Holidays 3 Optional Holidays
• Longevity Pay
• SC State Retirement Plan Pension
• Paid Vacation and Sick Time
• Expanded Sick Bank
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs
• Professional Development / Trainings / Conferences

Duties and Responsibilities:

• Collects applicant’s required information to apply for a United States passport and examines the documentation and application in close detail to ensure all required information is provided, while maintaining alertness of fraudulent and suspicious applicants. Processes passport applications and mails them to the US Department of State to be processed, which requires the ability to drive to and from the Post Office.
• Assists the general public who are applying for their passport. Answers any questions they may have and provide the forms needed to complete and obtain a US passport.
• Ensures all passport applications are processes in accordance with established rules, regulations and procedures.
• Assists with answering multiple phone calls and voice mail. Ensures the caller is getting the correct information to obtain a passport.
• Verifies passport totals match monies received, manages monthly totals of executed passports and forwards to supervisors, manages retention system of passport transmittals, and guides/assists acceptance agents in the processing of passports.
• Creates office supply order and submit to appropriate person. Ensures that the office has all of the updated forms from the US Department of State to obtain a US passport.
• Performs related work as assigned.

About you

Minimum Education and Experience:

• High School Diploma or GED equivalent.
• Two (2) years of clerical or administrative support experience or an equivalent combination of education, training and experience.

Certifications and Licenses:

• Notary Public Commission.
• Passport Acceptance Agent Certification.

Applicants with equivalent experience and/or education may be considered.

Physical Demands / Work Environment / Disclaimer

Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses: May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.