911 Operations Manager

About us

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success.

Mission Statement- York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed.

About our opportunity

We are excited to hire a full-time, exempt 911 Operations Manager to join our team at York County Government! The purpose of this position is to plan, develop and manage the daily operations of the Public Safety Answering Point (PSAP) for York County and to ensure compliance with local, state and federal regulations and/or laws.

There are two Operations Managers that work together and have overlapping duties such as managing the 9-1-1 Center employees, departmental training and maintaining standards of operation. They also assist each other in case of emergency or absences.

Projected Hiring Range: $65,164.02 - $81,455.02 per hour. Salary is dependent on qualifications.

Location: Black Street, Rock Hill, SC

Work Schedule: Monday – Friday, 8:00 am -5:00 pm; hours may vary based on operational needs.

Our Total Compensation Package:

• Compensation – competitive market-rate pay, and negotiable based on qualifications.
• Comprehensive State Medical Insurance, Dental and Vision Insurance
• Life Insurance
• Long-term disability
• Deferred Compensation 401K Plans
• Flexible Spending Accounts (FSA)
• Public Loan Forgiveness Program (Student Loan Forgiveness Program)
• 11 Paid Holidays 3 Optional Holidays
• Longevity Pay
• SC State Retirement Plan Pension
• Paid Vacation and Sick Time
• Sick Bank
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs
• Professional Development / Trainings / Conferences

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Manages project development of vendors.
• Collaborates with Public Safety Communications staff, stakeholders and customers to assess needs and develop solutions to meet their requirements.
• Assists in developing long range plans and budget.
• Reviews technical materials and develops strategies for the implementation of new technology.
• Procures equipment, uniforms, chairs, headsets, cleaning supplies and first aid supplies.
• Prepares revenue and physical affairs reports.
• Performs duties of Emergency Communications Shift Supervisor or Telecommunicator as required during shift shortages or during heavy call volume.
• Promotes department services and procedures through public speaking engagements and contact with the news media
• Serves as custodian of record with regards to all records, recordings and data for the department.
• Manages, directs and supervises the Public Safety Communications training program to ensure all Public Safety Communications staff receive appropriate training, certifications, and recertifications to ensure compliance with local, state, and federal regulations and/or laws.
• Manages, directs, and supervises the technology systems, including Computer Aided Dispatch (CAD) and 9-1-1 Telephone system/Customer Premise Equipment (CPE), to ensure availability and proper working order of the computers and computer systems/applications utilized in the Communications Center.
• Develops and implements departmental policies and procedures, including policies related to 9-1-1, law enforcement, fire and EMS calls for service as required for Public Safety Communications. Perform annual review, revision, and approval of all departmental policies and procedures to ensure compliance with the Commission on Accreditation for Law Enforcement Agencies (CALEA), county, state and national standards.
• Coordinates with other county offices concerning requests from the public in regard to audio and calls for service data, ensuring compliance with Federal, State and Local Freedom of Information laws.
• Creates and runs specific CAD and 9-1-1 Telephone system reports to provide for management, fire services, EMS and other agencies as requested.
• Ensures that staff adheres to all state and federal policies and procedures governing the NCIC system use to maintain system security and integrity. Serves as a Terminal Agency Coordinator (TAC) for the agency acting as NCIC liaison between Public Safety Communications, and state and federal agencies.
• Coordinates the SC Law Enforcement Division, Nation Crime Information Center (NCIC) and other third-party software providers to ensure appropriate access for the department to ensure access for the department to the criminal databases hosted by the NCIC and SC Criminal Justice Information Systems. Ensures that trained and certified staff have access to this system; and ensure departmental compliance with all State and Federal NCIC/CJIS mandates.
• Creates, approves and instructs training courses as needed.
• Serves as part of the Management Team for Public Safety Communications performing general management duties.
• Performs related work as assigned.

About you

Experience and Education:

• Bachelor’s Degree in a related Public Safety field (police fire or medical), Communications, or comparable related degree.
• Six (6) years of experience with emergency communication systems, 9-1-1 Center operations or an equivalent combination of education, training and experience.
• Preferred NENA Emergency Number Professional Certification (ENP) and/or APCO Registered Public-Safety Leader Certification.

• Valid driver’s license is required.
• Association of Public Safety Communications Officials (APCO).
• Public Safety Telecommunicator I.
• APCO Law Enforcement Communications.
• APCO Communications Center Supervisor.
• APCO Communications Training Officer (CTO).
• CPR and First Aid Certification.
• NCIC Terminal Agency/Assistant Terminal Agency Coordinator (TAC/ATAC).
• All of the NIMS Certifications 100, 200, 70, 800, 906, 907, and 5.A.
• National Crime Information Center (NCIC) Certification.
• NCIC Instructor Certification.
• APCO Emergency Medical Dispatch (EMD) Certification.
• EMD Instructor Certification.
• APCO Fire Communications Certification.
• APCO Fire Communications Instructor Certification.

Physical Demands / Work Environment / Disclaimer

Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.