STUDENT SUCCESS & ADMINISTRATIVE SERVICES COORDINATOR

Bargaining Unit/Salary Level:  This is a full-time, in-person position located at the York County Regional Training Center in Alfred, ME.  Salary level pending final approval with a full benefits package available commensurate with the Agreement between the MCCS Trustees and the MEA Administrators’ Unit.

SUMMARY

York County Community College (YCCC), a dynamic and student-centered institution with a proud 30-year history of transforming lives and communities throughout York County, Maine, is seeking a highly organized, student-focused, and collaborative professional to serve as Student Success & Administrative Services Coordinator.

Reporting to the Director of Industry Training & Development (with additional direction from directors of the York County Regional Training Center and County partners), the Student Success & Administrative Services Coordinator is a generalist, student-facing role that supports admissions, student success, registration services, and administrative coordination for credit and non-credit programming delivered at the York County Regional Training Center (RTC).

This position serves as a primary point of contact for prospective and enrolled students, instructors, community partners, and the public, supporting students from initial inquiry through enrollment, onboarding, persistence, and completion. The Coordinator also plays a key operational role in ensuring accurate records management, scheduling, invoicing, and coordination of day-to-day operations.

The Student Success & Administrative Services Coordinator works collaboratively with Admissions, Academic Affairs, Short-Term Training, Financial Aid, instructors, County departments, and external vendors to ensure responsive, compliant, and student-centered service delivery.

At YCCC, our mission is to develop an educated, skilled, and adaptable workforce that fuels socioeconomic mobility and supports the economic vitality of our communities. We believe every form of learning has value, and we recognize every learner as a student — whether participating in credit or non-credit programs. This position supports that mission by helping ensure students are supported throughout their educational journey while contributing to a positive, collaborative, and service-oriented environment aligned with our Mission, Vision, and Purpose (MVP) and One College approach.

The ideal candidate will be:

• Highly organized with strong attention to detail and the ability to manage multiple priorities

• A student-centered professional committed to supporting access, persistence, and completion

• A collaborative and solutions-oriented team member

• Skilled in communication, coordination, and customer service

• Adaptable and comfortable working in a fast-paced, public-facing environment

DUTIES AND RESPONSIBILITIES:

Student Support & Retention

• Provide proactive success coaching to students in credit, non-credit, and workforce training programs

• Assist students in clarifying educational, career, and workforce goals

• Identify and respond to barriers to student success through timely intervention and referral

• Connect students with campus resources including tutoring, accessibility services, and financial aid

• Support student onboarding activities, including orientations and engagement initiatives

Administrative & Operational Coordination

• Coordinate scheduling of classrooms, labs, and meeting spaces

• Manage correspondence with students, instructors, vendors, and community partners

• Support purchasing, invoicing, and operational processes for RTC programming

• Maintain strong working relationships with campus departments and County partners

• Assist with website and social media updates related to RTC programming

Admissions, Onboarding & Registration Services

• Serve as the primary front-line contact for RTC programs and activities

• Provide accurate information regarding programs, admissions requirements, and enrollment processes

• Receive, review, and process admissions and registration documentation

• Maintain accuracy and confidentiality of student data in the student information system

• Track admissions and enrollment activity and coordinate with Admissions and Registration & Records

Data, Reporting & Institutional Engagement

• Maintain and report data related to enrollment, retention, and student outcomes

• Support program evaluation, compliance reporting, and planning efforts

• Participate in college committees, professional development, and public events

Other Duties

• Contribute to a positive, collaborative, and student-centered culture

• Perform other duties as assigned consistent with the scope of the position

MINIMUM QUALIFICATIONS: 

• Associate’s degree or equivalent experience required

DESIRED QUALIFICATIONS: 

• Bachelor’s degree in education, business, or a related field

OTHER KNOWLEDGE, SKILLS, AND ABILITIES: 

• Strong interpersonal, communication, and customer service skills

• Ability to manage multiple priorities in a fast-paced, student-centered environment

• Strong organizational skills and attention to detail

• Ability to interpret and apply college and MCCS policies and procedures

• Ability to maintain confidentiality and handle sensitive student information

• Ability to work both independently and collaboratively across departments

APPLICATION PROCEDURES: Posting will remain open until the position filled. Employment contingent upon successful completion or references and background check.  Must be eligible and remain eligible to work in the United States. YCCC does not provide visa sponsorship.

Why work for the Maine Community College System? Benefits may include:

• Health, Dental and Vision Insurance

• Life Insurance

• Retirement Savings (option of State Retirement System or TIAA 403b)

• Flexible Spending Accounts

• Living Resources (Employee Assistance Program)

• Paid Holidays

• Statewide Locations

• Tuition Waivers

• Training

• 529 Education Plan MCCS Matching Grant

If you are a student-centered professional who enjoys working directly with students while supporting the operational and administrative functions that make programs successful, we invite you to join our team at York County Community College as the Student Success & Administrative Services Coordinator. This is an exciting opportunity to make a meaningful impact by supporting student success, strengthening workforce training initiatives, and contributing to the communities we serve.

York County Community College (YCCC) is proud to be a Recovery Friendly Workplace, a Second Chance Employer, and a Veterans Friendly Workplace. We are committed to fostering an inclusive, supportive environment that values the unique experiences and contributions of individuals from all walks of life. At YCCC, we believe in empowering all members of our community to thrive and succeed in both their professional and personal journeys.

York County Community College is an equal opportunity employer and actively seeks a diverse pool of candidates.  We provide reasonable accommodation to qualified individuals with disabilities upon request.  For more information, please contact 207-216-4444.  Explore YCCC at https://www.yccc.edu/