What are the responsibilities and job description for the Customer Solutions Director position at Yondr Group?
About Yondr
Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.
But we can’t do this without you.
About The Role
As a Director in the Customer Solutions team, you will provide manage pre-sales activities, post-sale activities and customer relationships globally. You will be involved throughout the whole sales process, In addition, you will take a lead role in market research and strategy.
This role is regional so will require travel globally.
Main Responsibilities
/ Liaise with technical, delivery, operations and site acquisition stakeholders within Yondr's Hyperscale Customer organizations.
/ Understand and document Customer’s technical requirements, then lead the opportunity design development and present solutions to meet those needs.
/ Liaise with internal stakeholders, including Finance, Design and Construction, Operations and Development teams to ensure Yondr delivers the correct solution for the Customer's requirements.
/ Serve as primary responder for customer RFPs, including managing the Customer and all internal stakeholders for a complete RFP submission meeting the Customer’s expectations.
/ Accountable for the accuracy of the technical content of the lease contract. Responsible for the technical validation of compliance during the delivery phase.
/ Support Yondr teams (Design and Construction, Operations, Development) by providing customer insight into future design and location strategies.
/ Generate insight and feedback through professional contacts and networking.
/ Participate in forecasting, pipeline and market analysis.
/ Act as a senior member of the Customer Solutions Team, providing support and guidance to interdepartmental colleagues as and when required.
Qualifications And Experience
/ Experience supporting teams in capturing and defining technical requirements and solutions for target customers.
/ Experience in one or more of the following: data center design, construction, operational lifecycle; site acquisition; and hyperscale lease negotiation.
/ Ability to present complex technical solutions in a simplified manner and communicate benefits to stakeholders with varying levels of technical knowledge.
/ Strong capability to translate customer needs into specific, deliverable requirements.
/ Ability to comprehend, analyse, and interpret complex project documentation.
/ Strong commitment to delivering excellent customer service.
/ Ability to learn and apply technical and business concepts quickly.
/ Able to work well under pressure and maintain a proactive approach.
/ Strong organisational skills, attention to detail, and openness to new ideas and procedures.
/ Excellent communication skills and confidence in presenting to audiences at all levels of an organization.
At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.
Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.
Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.
But we can’t do this without you.
About The Role
As a Director in the Customer Solutions team, you will provide manage pre-sales activities, post-sale activities and customer relationships globally. You will be involved throughout the whole sales process, In addition, you will take a lead role in market research and strategy.
This role is regional so will require travel globally.
Main Responsibilities
/ Liaise with technical, delivery, operations and site acquisition stakeholders within Yondr's Hyperscale Customer organizations.
/ Understand and document Customer’s technical requirements, then lead the opportunity design development and present solutions to meet those needs.
/ Liaise with internal stakeholders, including Finance, Design and Construction, Operations and Development teams to ensure Yondr delivers the correct solution for the Customer's requirements.
/ Serve as primary responder for customer RFPs, including managing the Customer and all internal stakeholders for a complete RFP submission meeting the Customer’s expectations.
/ Accountable for the accuracy of the technical content of the lease contract. Responsible for the technical validation of compliance during the delivery phase.
/ Support Yondr teams (Design and Construction, Operations, Development) by providing customer insight into future design and location strategies.
/ Generate insight and feedback through professional contacts and networking.
/ Participate in forecasting, pipeline and market analysis.
/ Act as a senior member of the Customer Solutions Team, providing support and guidance to interdepartmental colleagues as and when required.
Qualifications And Experience
/ Experience supporting teams in capturing and defining technical requirements and solutions for target customers.
/ Experience in one or more of the following: data center design, construction, operational lifecycle; site acquisition; and hyperscale lease negotiation.
/ Ability to present complex technical solutions in a simplified manner and communicate benefits to stakeholders with varying levels of technical knowledge.
/ Strong capability to translate customer needs into specific, deliverable requirements.
/ Ability to comprehend, analyse, and interpret complex project documentation.
/ Strong commitment to delivering excellent customer service.
/ Ability to learn and apply technical and business concepts quickly.
/ Able to work well under pressure and maintain a proactive approach.
/ Strong organisational skills, attention to detail, and openness to new ideas and procedures.
/ Excellent communication skills and confidence in presenting to audiences at all levels of an organization.
At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.
Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.