What are the responsibilities and job description for the Collector II - Driven Financial Services position at Yoder Family of Companies?
Build a Career Where Integrity Still Matters
Driven Financial Services (DFS), part of the Yoder Family of Companies, is growing-and we're looking for people who want more than just a job. If you enjoy problem-solving, helping customers find solutions, and working for a company that values integrity, accountability, and community, this could be a great fit.
We've proudly served Northern Colorado since 1908 and have been recognized as one of Northern Colorado's Best Places to Work. Our success comes from investing in our people and doing business the right way.What You'll Do
As a Collections & Account Services Specialist, you'll work directly with customers to manage accounts, resolve delinquencies, and help bring accounts back into good standing-while maintaining professionalism and empathy.
You'll be responsible for:
Required
Preferred
What are the total Rewards?
Driven Financial Services (DFS), part of the Yoder Family of Companies, is growing-and we're looking for people who want more than just a job. If you enjoy problem-solving, helping customers find solutions, and working for a company that values integrity, accountability, and community, this could be a great fit.
We've proudly served Northern Colorado since 1908 and have been recognized as one of Northern Colorado's Best Places to Work. Our success comes from investing in our people and doing business the right way.What You'll Do
As a Collections & Account Services Specialist, you'll work directly with customers to manage accounts, resolve delinquencies, and help bring accounts back into good standing-while maintaining professionalism and empathy.
You'll be responsible for:
- Contacting assigned accounts promptly to establish payment arrangements
- Responding to customer calls, voicemails, and emails in a timely manner
- Processing and documenting payments accurately
- Following up on missed promises to pay
- Escalating problem accounts to leadership as needed
- Pursuing same-day payment arrangements when appropriate
- Maintaining accurate and detailed account records (contact info, employment, payments, agreements)
- Monitoring GPS data on assigned accounts
- Creating accountability plans and holding customers to agreed-upon terms
- Providing accurate account information to customers upon request
- Supporting a positive, respectful, and solutions-focused team culture
- Assisting with other duties as assigned
Required
- High school diploma or equivalent
- Strong communication, negotiation, and problem-solving skills
- Working knowledge of FDCPA requirements (including mail and text compliance)
- Comfort using Google Workspace and Microsoft Office tools
Preferred
- 3 years of collections experience
- Bachelor's degree in business, finance, or a related field
What are the total Rewards?
- Compensation, Hourly Non-Exempt: $20-$25 DOE
- Paid vacation, sick time, and paid holidays
- Profit sharing
- 401(k) with employer contribution
- Employer-paid life insurance
- Medical, dental, and vision insurance
- Pet insurance
- On-site Early Childhood Education Center offering high-quality childcare for employees' children (availability based on enrollment)
- Employee discounts across Yoder Family of Companies
- A strong, values-driven culture that supports employees and families
Salary : $20 - $25