What are the responsibilities and job description for the IT Support Tech position at Yochana?
Phone support experience necessary. • · Technical Service desk or technical call center experience is necessary. • · Disciplined, systematic problem solving skills required. • · Windows Operating systems • · Clients: Windows XP, Windows 10 • · Servers: Windows 2008/2012/2016 • · Knowledge of Active Directory • · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center • · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools • · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook