What are the responsibilities and job description for the IT Support Tech position at Yochana?
Key Responsibilities:
- Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
- Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
- Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
- Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests, resolutions, and equipment maintenance.