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Business Analyst (Contact Center)

Yochana
Orange, CT Contractor
POSTED ON 8/1/2026
AVAILABLE BEFORE 8/30/2026

Business Analyst in contact center or customer experience domain.

Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco).

Understanding of IVR, ACD, WFM, and omnichannel solutions.

Basic knowledge of APIs, integrations, and cloud technologies.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Salary : $30 - $35

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