Job Description
Job Description
SRE Delivery Manager
Location : Dallas, TX (Hybrid)
Project Duration : 6 Months
Responsibilities :
- Governance Oversight : Provide oversight and governance for various SRE
activities in Pods 5-7.
Incident Management : Track day-to-day incidents and work towards their resolution.Backlog Management : Manage the backlog for LTCM, focusing on platformreliability and availability from an SRE perspective.
Ownership of Platform Incidents : Assume end-to-end ownership ofplatform-related incidents, coordinating support from various teams and Pods, and
driving progress.
Priority Decision Making : Make priority decisions in collaboration with the ProductOwner (PO) and Principal Engineer regarding Product SRE features.
Service Level Objectives (SLOs) and Error Budgets : Manage SLOs and errorbudgets for platforms.
Technology Trials Proof of Concepts (POCs) : Own technology trials and POCs,create evaluation plans, and liaise with external vendors.
Reporting : Publish reports and update key stakeholders on the status of SREimplementations.
Collaboration : Work with legacy Pods (1-4) and other organizations (e.g., Chofer) toidentify key product and SRE features and define the SRE roadmap.
Process Streamlining : Streamline incident, problem, and change managementprocesses; ensure compliance among all SREs, and take remedial actions as
necessary.
Training Needs Identification : Identify SRE training needs across the program andcoordinate relevant training programs.
Deliverables :
Process Flows : Mentor and provide knowledge transfer to client project teammembers.
Project Deliverables : Participate as a primary, co, or contributing author on anyproject deliverables related to assigned responsibilities.
Data Conversion Maintenance : Participate in data conversion and maintenanceefforts.
Best Practices Solutions : Offer best practice and industry-specific solutions.Creative Problem-Solving : Advise and offer alternative (out-of-the-box) solutions.Thought Leadership : Provide thought leadership and, when needed, hands-ontechnical configuration and development.
Team Collaboration : Collaborate as part of the functional team and performadditional duties as assigned.
