What are the responsibilities and job description for the White Glove Desktop/Deskside Support Technician position at Yms Associates?
Company Description
We’re looking for a friendly and reliable White Glove Desktop/Deskside Support Technician to provide Desktop support for three upscale long-term care facilities located close to one another. If you’re great with technology, enjoy helping people, and want to work in a supportive and welcoming environment, this is the perfect role for you!
Job Description
What You’ll Do
Desktop and Hardware Support:
Set up, configure, and troubleshoot desktops, laptops, and peripherals.
Handle very basic desktop and hardware issues with care and precision.
Application Assistance:
Provide support for software and applications (we’ll train you on the details).
Make sure users are comfortable and confident with their tech tools.
Printer Support:
Install and maintain printers.
Solve common printing issues to keep things running smoothly.
Occasional A/V and Access Control Help (Bonus):
Assist with A/V conferencing setups and troubleshooting (nice to have but not required).
Knowledge of access control and camera systems is a plus, but we’re happy to teach.
Travel Between Locations:
You’ll rotate between three nearby facilities on different days (so having a car is a must).
Customer-Focused Service:
Deliver exceptional, hands-on support with a “can-do” attitude.
Be approachable, helpful, and easy to work with – we value great people skills!
Qualifications
What You’ll Bring
Some experience with desktop support and troubleshooting.
A willingness to learn – especially for application support (we’ll guide you).
Strong communication and interpersonal skills – helpfulness is key.
A proactive approach to solving problems and keeping users happy.
Reliable transportation to travel between nearby locations.
Additional Information
What We’re Offering
Great Pay: Very competitive compensation.
Fantastic Benefits:
Medical, dental, vision, and life insurance.
Matching 401(k).
Generous Time Off: Lots of PTO, holidays
A Great Work Environment: Supportive team, positive atmosphere, and a chance to make a real difference.
If you’re someone who loves technology, enjoys helping people, and thrives in an environment where your work is appreciated, we’d love to hear from you!