Night Auditor (West Side YMCA)

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. 

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all. 

The West Side YMCA is seeking a Night Auditor. The Night Auditor will staff the Front Desk during the overnight shift. They will be responsible for checking guests in and out, handling guest-related issues, reviewing and updating Guest Rooms financial records, preparing reports, responding to Guest Rooms-related inquiries, and performing all necessary end-of-day tasks. The Night Auditor should be familiar with hotel operations and accounting procedures and have experience with computerized property management systems. This job requires precise attention to detail and customer service skills.

Key Responsibilities:

• Greet Guests upon arrival, check them in, and provide them with any information they need.
• Welcome groups who arrive overnight and facilitate their check-in.
• Audit the day’s reservation transactions for accuracy, completeness, and adherence to procedures.
• Balance/adjust incorrect revenue transactions. Collect missed payments from in-house guests when necessary.
• Perform additional end-of-day tasks, including preparing and sending reports and spreadsheets, rolling the property management system over to the next day, and collecting payments for the next day’s arrivals.
• Respond to guest inquiries, concerns, and complaints received via email, phone, or in person.
• Answer online reviews of the Guest Rooms business.
• Assist with maintaining Guest Room records. Keep Guest Room records current, organized, and in compliance with established procedures and accounting best practices.
• Assist as required with reconciling accounts on the Guest Room ledgers.
• Assist as required with gathering materials and preparing reports for the purpose of audits, forecasts, and other fiscal planning.
• Assist as required with invoicing and processing payments from Guest Rooms booking partners.
• Become familiar with the policies, procedures, and functioning of the YMCA.
• Membership business, including attending an AS400 training class.
• Provide support as needed to the Guest Rooms and Membership teams.

Desired Skills & Experience:

• A high school diploma is required. A bachelor’s degree in hospitality, accounting, finance, business, or a related field is preferred.
• Two (2) - three (3) years of hotel experience, with customer service/front desk experience a minimum, and hotel auditing/accounting experience highly preferred.
• Knowledge of hotel operations, accounting, and auditing procedures.
• Knowledge of hotel Property Management Systems (Infor HMS highly preferred).
• Knowledge of bookkeeping and accounting best practices, laws, standards, state/national regulations, and Generally Accepted Accounting Principles (GAAP).
• Strong aptitude for numbers, spreadsheets, and customer service.
• Must be available overnight from 9:00 p.m. to 6:00 a.m. Wednesdays and Thursdays.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.