What are the responsibilities and job description for the Member Services Staff position at Ymcamontgomery?
This position is responsible for serving members and guests, maintaining member service control, answering member questions, and performing various other duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Greet and serve members and guests
- Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
- Handle and solve member concerns
- Answer the telephone in a prompt, courteous manner – three ring rule applies
- No one left “on hold” for more than 30 seconds without personal contact
- Provide all needed information on phone messages taken and give correct information to callers
- Member sign-up and program registration all done correctly and in a timely manner
- Enter receipt information correctly for membership and programs
- Be accountable for all money collected during your shift. Money and receipt total should match
- Perform routine filing and copying as needed
- Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
- Understand and be able to apply emergency procedures
- Opens and closes center as necessary. Ensures that building is empty and secured when closing at night.
- Must be able to work flexible hours including some weekends.
Qualifications:
- High school diploma or equivalent minimum, degree pursuit/currently employed in service industry preferred
- Effective verbal communication skills required
- Basic knowledge and use of computers
- High degree of accuracy with provided information
- Multi-task oriented
Certifications and Trainings
- CPR, First Aid, AED or within 30 days
- YMCA Safety Trainings
The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.