Youth Experience Director

Pay starting at $21.00 per hour and up based on experience

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Youth Experience Director is responsible for but not limited to: managing program operation, development and growth, participant experience and satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Youth Experience Director at the Y, you lead an environment that is inviting and serves all.

• Associate’s degree in related field or equivalent is preferred.
• Minimum 2 years related experience required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekend, and holidays.
• Ability to respond to safety and emergency situations.

• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
• Establishes new program activities and expands programs within the community in accordance with strategic and operating plans.
• Develops and maintains collaborative relationships with community organizations.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
• Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
• Conducts and ensures proper maintenance of relative program equipment. Secures and schedules program facilities.
• Provides customer-obsessed service to all team members, members, and program participants.
• Develop committed relationships. Share knowledge of programs, events and resources with members and participants throughout the facility and within the community when representing the YMCA.
• Conducts and schedules program classes.
• Assists in the marketing and distribution of program information.
• Develops and monitors program budget to meet fiscal objectives.
• Assists in YMCA fundraising activities and special events.
• Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
• Assists with cabinet meetings.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
• Performs other duties as assigned.