What are the responsibilities and job description for the Welcome Center Staff position at YMCA?
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Staff at the Greater Waterbury YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. Responsible for any related duties, including, but not limited to, all functional procedures associated with operating the Front Desk, and accurate monitoring and control of cash receipts and reports during a shift. On duty, the membership representative must create a professional, efficient and enthusiastic setting at the Y, which encourages new member growth and current member retention. The Welcome Center Staff must maintain informed knowledge of all program areas.
- Previous experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments
1. Welcomes all members, program participants, and guests to the Y.
2. Assure members that scan in have a current, in good standing membership.
3. Review all membership and program registration forms for accuracy during registration.
4. Ensure that only active members, facility vendors and program participants access the facility.
5. Answer multi-line telephones, handle routine inquires and relay message to the proper personnel.
6. Monitor camera security system for authorized admittance to locker rooms and secure areas.
7. Maintain proper Front Desk support systems for all professional staff to encourage communication among departments.
8. Ensure that no one loiters behind/around the Front Desk.
9. Responsible to maintain a professional, efficient and positive presentation at the Front Desk.
10. Read, understand and initial communication memos daily.
11. Responsible for membership sign-up and program registration to include computer generated receipts.
12. Provide appropriate membership and program cards upon registration.
13. Checks daily shift receipts and shift close-outs reports for accuracy and deposits in locked office safe at the end of shift.
14. Relays daily information to next shift person.
15. Routes incoming mail to proper personnel.
16. Reviews Emergency Procedures on a regular basis and reacts appropriately to conflict.
17. Maintains professional, personable appearance of our organization.
18. Communicate any issues with members or guests to the Membership Director or Director on Duty.
19. Maintains the Schedules Binder with all relevant information for various departments.
20. Any other duties as assigned.