Membership Program Director - Monroe County YMCA

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well-being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties, and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

• Bachelor's degree in related field or equivalent.
• One to two years related experience preferred.
• Must be 21 years of age.
• Completion of YMCA program-specific certifications.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
• Recruits, hires, trains, develops, schedules, and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
• Assists in the marketing and distribution of program information, and may organize and schedule program registrations. May review and process program scholarship applications.
• Develops and maintains collaborative relationships with community organizations.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates use of facilities for program activities and events.
• Assists in YMCA fundraising activities and special events.
• Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
• May assist with Program Committee meetings.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
• Ensures membership strategy aligns with community needs and accomplishes Strategic Plan goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Ensures a level of service and engagement that fosters loyalty among those we serve.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Ensures proper implementation of Welcome Center procedures.
• Reviews standard operating procedures and communicates changes to staff in a clear, concise way.
• Coordinates with the Association Resource Office as necessary on financial transactions.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success.
• Performs all other duties as assigned.