What are the responsibilities and job description for the Membership Experience Director - Desert Foothills YMCA position at YMCA?
The Valley of the Sun YMCA is one of the top 50 YMCA associations in the United States that has transformed its culture, vision and operations. With 15 branches in Phoenix, Yuma and Flagstaff along with a thriving overnight camp in Prescott. We are fast growing as a cause-driven organization that is focused on improving the nation's health and well-being and providing opportunities to give back and support our neighbors. If you share a commitment to being a part of a greater movement then a career with the YMCA is for you.
RESPONSIBILITIES OF A MEMBERSHIP EXPERIENCE DIRECTOR:
- Supervise and oversee membership staff and all operations of the membership department.
- Work closely with Associate Executive Director to develop operational objectives and innovative approaches for membership growth and retention.
- Assist to develop and monitor the branch membership budget to ensure fiscal objectives are met.
- Develop and maintain positive collaborative relationships with other community organizations.
- Personally leads the member experience by working at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
- This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS TO BE A MEMBERSHIP EXPERIENCE DIRECTOR:
- Bachelor's degree in human services, social services, recreation, business or equivalent.
- Minimum of two years in membership services, marketing, sales, and/or customer services.
- Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
- Ability to learn and retain information related to programs, services, and membership options.
- Ability to handle conflict management in a positive manner.
- A Passion for working with others and developing strong teams.
FULL TIME BENEFITS:
- 12% Employer Funded Retirement Plan (once eligible)
- Free YMCA Family Membership
- Free Programs for dependents
- Health benefits including medical, dental, vision, life, and disability insurance
- Paid Vacation & Sick Leave (once accrued)
- Professional Development Opportunities & Trainings
- 403b Retirement Savings Account upon hire
- Employee Assistant Program
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
