Director of Operations - Social Integration Resource Center

Coordinates and manages the operation of the housing or shelter programs in a manner that is consistent with our mission to strengthen communities by ending homelessness. The director works to ensure that the programs are within the parameters of contractual and budgetary guidelines; provides leadership and guidance to staff; and organizes/oversees the daily operations in accordance with best practices.

The Social Integration Resource Center provides temporary overnight shelter and stabilization services for families experiencing housing instability in Union County, serving up to 20 individuals at a time. The center offers a safe place for families to stay overnight while connecting them with resources that support long-term housing stability, financial security, employment, education, and overall well-being.

Operating through a structured evening check-in and morning discharge model, the center supports families in accessing shelter while continuing to work, attend school, and engage with community-based services during the day. Team members play an important role in creating a welcoming, supportive environment, helping families navigate available resources, and connecting them with services that promote greater stability and independence.

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model forother staff and members when it comes to desired staff behaviors; promotes youthdevelopment, healthy living, and social responsibility in all job-related functions.
• Acts as a member of the Leadership Team and functions in a Director on Callcapacity.
• Plans, monitors and evaluates the day-to-day operations, including safety & securityoperations .
• Conducts, facilitates and evaluates emergency evacuation drills and trainings,maintaining appropriate facility records.
• Provides supervision and guidance to the staff ensuring services and support to theguests/residents are adequate and meets basic needs.
• Develops goals and objectives for training and program improvement.
• Ensures adequate staff coverage of the program and facilities
• Attends community, funder and partner agency meetings as directed; communicatesmeeting updates, concerns and/or issues to the Executive Director and other staff asneeded and directed.
• Maintains and Conducts Monthly Facility (Building) Inspections, providingrecommendations for routine/ongoing issues and concerns
• Works in collaboration with the Facilities Director to address building/facility andsafety needs.
• Ensure compliance with Agency Operating Procedure (AOP), CARF and ProgramReview & Certification (CSB).
• Responds to emergency needs and coordinates action steps for resolution andprevention.
• Meets regularly with staff to communicate issues, concerns and critique servicedelivery systems.
• Review incidents, appeals and grievances to determine type and level of intervention and/or solutions, providing follow up coordination and documentation.
• Attends and participates in regular staff meetings, training, and special events, as needed.

SUPERVISORY RESPONSIBILITIES:
Directly supervises 8-10 individuals. Carries out supervisory responsibilities in accordancewith the organization's policies and applicable laws. Responsibilities include interviewing,hiring, and training and coaching employees; planning, assigning, and directing work;appraising performance; rewarding and disciplining employees; addressing complaints andresolving problems.