Membership Director

Membership Director:

Position Summary:

Directs all aspects of membership for the Branch including program creation for recruitment of new members, systems and procedures for intake and tracking members, and member retention practices. Recruits, trains, and monitors performance of membership staff to meet and

exceed customer service level goals.

Essential Functions:

• Implements membership strategies that promote recruitment of new members and retention of existing members.
• Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure customer satisfaction.
• Conducts ongoing assessment of staff functions to determine core competencies and skills; designs and implements training.
• Recruits, hires, trains, schedules, and directs personnel and volunteers.
• Promotes membership and program enrollment with existing and potential members. Coordinates with marketing efforts to maximize enrollments.
• Coordinates program registration including logistics to support phone, walk-in, and web registration.
• Prepares and maintains budget for the membership function; takes appropriate action to correct variances. Coordinates financial transactions with business office.
• Designs, reviews, updates, and monitors front desk procedures.
• Organizes membership events, represents organization at community events, and leads aspects of Annual Support Campaign.
• Manage, monitor, and report on issues of safety and security.
  
  
  

YMCA Competencies:

Mission and Community Oriented: Models and teaches YMCA values. Champion inclusion activities, strategies, initiatives. Ensures high level services that differentiate the YMCA from other providers. Provides staff and volunteers with orientation, training, development, and

recognition.

People Oriented: Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Builds relationships to create small communities. Effectively tailors communications to specific audiences. Provides staff with feedback,

coaching, guidance and support.

Results Oriented: Holds staff and self accountable for high-quality results using formal process to measure progress. Conducts prototypes to support new programs and activities. Provides others with frameworks for making decisions. Develops plans and manages best

practices through engagement of team and others. Cultivates relationships to support fundraising. Effectively creates and manages budgets.

Personal Development Oriented: Utilizes non-threatening methods to address sensitive issues, inappropriate behavior, or issues of performance. Shares new insights; facilitates change; models adaptability and awareness of change impact.

Qualifications:

• Bachelor’s Degree in Business, communications, psychology or related field preferred. Combination of advanced schooling and experience in leading, directing, and assigning the work of others acceptable equivalent.
• Management and supervisory experience in customer service-related environment.
• Demonstrated ability utilizing computer-based business systems.
• Experience in effectively relating to a diverse range of customers, members, and staff.
• Experience in designing, implementing, assessing customer service quality programs standards.
  
  
  

Physical Demands

• The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.