Building Supervisor

Position Summary:

Under the supervision of the Branch Executive Director, the Building Supervisor is responsible for maintaining the safety, security, and daily operations of the assigned facility while providing a welcoming and positive experience for all members and guests. This position plays an active role in member engagement, relationship building, and retention by promoting YMCA programs and services, addressing member needs, and fostering a strong sense of community and belonging.Essential Functions:

• On a prescribed schedule, make “rounds” of all areas to ensure normal operations are in place.


• Check to ensure that all sinks and showers are turned off.


• Where applicable, turn off all saunas and steam rooms.


• Lower and stow flags.


• Monitor activities of members to assure proper behavior. Resolve issues, note incident if follow-up required, inform Executive Director if needed.


• When applicable, complete formal Incident Report thoroughly and accurately.


• Provide “break relief” for Membership front desk personnel.


• Complete and post checklists as assigned.


• When requested, provide prospective new members tour of building and/or specific areas of interest. Communicates and promotes benefits of membership.


• Complete “closing checklist”, set alarms, and secure building.

YMCA Competencies:

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions.

Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supporting relationships with them.

People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning from one situation to another. Establishes goals, clarifies work, and participates in meetings.

Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Pursues self- development that enhance job performance. Demonstrates and openness to change; seeks opportunities in the change process.

Qualifications:

• Knowledge of general building maintenance, security, operations. Previous experience in situations requiring use of judgment and attention to details.


• Ability to handle and resolve issues of members and staff in a professional manner.


• Ability to react to and resolve issues of a building or equipment nature.


• Ability to respond to emergency situations, assess seriousness, and resolve, seek assistance, and communicate effectively,


• Previous experience in dealing with customer service opportunities and issues. Ability to communicate and promote membership benefits.

Physical Demands:

• Required to stand and walk a majority of the time to perform duties.


• Must occasionally lift and/or move up to 50 lbs, and in emergencies lift or move more than 50lbs.


• Required to climb, balance, stoop, and kneel as part of regular duties.

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.