Older Adults Case Manager (Castle Hill YMCA)

The Case Manager will assess clients’ needs to determine which community services to provide.

Job Description

Salary: $22.00 Hourly

The Castle Hill YMCA is seeking an Older Adults Case Manager who will be responsible for supporting the Director with the strategy, implementation, fidelity, and quality of the Older Adults programs and services. The Case Manager will assess clients’ needs to determine which community services to provide. The program includes conducting comprehensive assessments for and developing wellness care plans for clients.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How To Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

Qualifications

• Bachelor’s Degree in education, social work, mental health, or a relevant field is required. Master’s degree preferred.
• Minimum of one (1) year of experience working with Older Adults. Case Management Experience working in person with Older Adults.
• Current CPR, AED, and First Aid certifications.
• Bilingual Spanish speaker preferred.
• Knowledge of services available in the local community and citywide.
• Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability and interest in working with diverse populations.
• Strong decision-maker.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Excel, e-mail, internet, and database administration.
• Must be a self-starter, highly organized, patient, and able to work well with others.
  
  

Programmatic

Essential Functions

• Conducts case management services for Older Adults who have been referred to the Community Hub and assists them in accessing resources in the community.
• Responds to referrals within 24 hours, conducts an individual comprehensive assessment, and develops an Individual Care Plan for each client seen in the program.
• Meets the goals set by the funding sources and YMCA operations by:
• Keeping case note records, maintaining an awareness of participants’ needs, and connecting them to the appropriate services.
• Maintaining client follow-up within 30 days to ensure participants have received adequate services.
• Assisting participants in establishing attainable goals to maintain stability.
• Determining needs and providing referrals to partner organizations.
• Directly referring clients to other appropriate services within the community by providing advocacy, information, and assistance, and acting as a liaison with other social service agencies that provide services for older active adults.
• Working in collaboration with providers, the Department for the Aging, and other community-based organizations.
• Providing follow-up, when possible, to ensure that clients are connecting to the resources.
• Always maintaining confidentiality of client information.
• Preparing and completing required reports within the required period.
• Attends required staff meetings and in-service training sessions.
• Assists and participates in the planning and coordination of monthly events at the center.
• May assist partners on-site for monthly wellness checks and any other health screenings, workshops, and/or information seminars hosted. Follow up with clients who are encouraged by partners to seek medical care.
• Other duties assigned by the supervisor.
  

Supervisory

• Ensures that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, and financial literacy both in person and virtually.
  
  

Additional Responsibilities

• Models the best practices of hospitality and positive culture.
• This position supports all aspects of programming, including, but not limited to, community outreach, recruitment, and participant outreach.
• Works enthusiastically as part of a team.
• Actively participates in training sessions, designated meetings, and special events.