What are the responsibilities and job description for the Office Manager, Camp Echo position at YMCA of the USA?
This position is responsible for supporting Camp Echo families with exceptional service and care.
Job Description
As a member of the Camp Echo and McGaw YMCA community, the Manager works to meet family needs and to enhance community access at Camp Echo through their role. The Manager must become fluent in Camp Echo program offerings and supporting families from the first inquiry to the arrival back from camp, and everything in between. This role requires an exceptional attention to detail, organization, and follow-through while managing many relationships. Specific responsibilities include parent communication; camper registration, payments, and forms; bus departures and arrivals at McGaw YMCA; and general camp administrative support. This role functions out of the Camp Echo office at the McGaw YMCA in Evanston, IL; requires some evening work during the year; requires weekend work throughout the summer; and must be able to visit Camp Echo at least three during the spring/summer/fall seasons for training and team retreats.
Qualifications
The Manager serves as the primary point of contact for families, providing support from initial inquiry through registration, camp participation, and post-camp follow-up. The role oversees camper registration, payments, forms, parent communication, and administrative operations while coordinating transportation logistics and ensuring a positive camp experience. Success in this position requires strong organization, attention to detail, excellent customer service, and the ability to manage multiple priorities and relationships.
Job Description
As a member of the Camp Echo and McGaw YMCA community, the Manager works to meet family needs and to enhance community access at Camp Echo through their role. The Manager must become fluent in Camp Echo program offerings and supporting families from the first inquiry to the arrival back from camp, and everything in between. This role requires an exceptional attention to detail, organization, and follow-through while managing many relationships. Specific responsibilities include parent communication; camper registration, payments, and forms; bus departures and arrivals at McGaw YMCA; and general camp administrative support. This role functions out of the Camp Echo office at the McGaw YMCA in Evanston, IL; requires some evening work during the year; requires weekend work throughout the summer; and must be able to visit Camp Echo at least three during the spring/summer/fall seasons for training and team retreats.
Qualifications
- College graduate and Spanish-English bi-lingual preferred
- Exceptional communication and computer skills: Word, Excel, Outlook, web-based platforms/databases
- Highly organized, detail-oriented, adaptable, and self-motivated
- Committed to diversity, inclusion, and equity, and the YMCA values
- 3-5 years working in administrative and customer service roles
The Manager serves as the primary point of contact for families, providing support from initial inquiry through registration, camp participation, and post-camp follow-up. The role oversees camper registration, payments, forms, parent communication, and administrative operations while coordinating transportation logistics and ensuring a positive camp experience. Success in this position requires strong organization, attention to detail, excellent customer service, and the ability to manage multiple priorities and relationships.