Membership Coordinator

Membership Coordinator The Membership Coordinator (AM) is a highly visible, on-site leader responsible for setting the tone for daily operations at the McGaw YMCA. This role oversees morning operations of the Front Desk (24-hour operations) and Fitness Desk, ensuring the facility opens with excellence, preparedness, and a strong focus on both member experience and safety. As the morning Manager on Duty (MOD), the Coordinator is responsible for establishing a safe, welcoming, and well-managed environment. This includes leading with presence in the lobby, ensuring consistent access control, supporting staff in proactive member engagement, and maintaining awareness of all activity within the facility. The Coordinator partners closely with the Membership Manager to support staff scheduling, onboarding, training, coaching, and development of Membership Associates and Specialists. This role plays a key part in reinforcing clear expectations, building staff confidence, and ensuring consistency in both service delivery and safety protocols. The AM Coordinator is responsible for ensuring operational readiness at the start of each day, including staff preparedness, facility awareness, and execution of daily checklists and walkarounds. This role also supports cross-departmental communication, helping to ensure a seamless and coordinated member experience across all areas of the Y. Working in a fast-paced environment, the Membership Coordinator (AM) balances leadership, training, member engagement, and conflict resolution while serving as a key point of support for both staff and members during morning hours. A strong commitment to diversity, equity, inclusion, and belonging is essential. The Coordinator plays a critical role in creating an environment where all members, staff, and guests feel welcomed, respected, and safe. Salary Range: $19.84 per hour Department: Member Relations Employment Type: Full-time Hourly, Non-exempt Days/Hours: Tuesday-Friday, 4:45 a.m. – 12:45 p.m. and Saturday, 8:00 a.m. – 6:00 p.m. Experience/Education/Certification Requirements: 2–4 years in customer service, membership, or hospitality; prior leadership experience preferred Experience in fast-paced, member-facing environments with a focus on service excellence Strong communication skills; ability to engage diverse populations Calm, solution-oriented approach in dynamic situations Demonstrates accountability, awareness, and commitment to safety Basic proficiency with CRM/membership systems and standard technology High school diploma/GED required; Associate’s or Bachelor’s preferred To apply, send resume to: rebeccas@mcgawymca.org All McGaw YMCA employees are required to support the YMCA’s commitment to child abuse prevention. The YMCA enforces its policies and practices to prevent child abuse. The McGaw YMCA will not tolerate the mistreatment or abuse of youth in its programs. All reports of suspicious or inappropriate behavior with youth or an allegation of abuse will be taken seriously. Because of our concern for the welfare of children, the McGaw YMCA has developed standards, guidelines, and training to aid in the detection and prevention of child abuse. In addition, employees are screened, and background checks are conducted as a part of the hiring process.