Director of Personal Training & Wellness Floor Operations

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice.

Job Description

The Director of Personal Training & Wellness Floor Operations plays a highly sales-driven, revenue-focused leadership role within the YMCA of Montclair, a leading nonprofit dedicated to strengthening the community. This position is responsible for the strategic and financial success of Personal Training, the Pilates Studio, and the day-to-day Wellness Floor Operation. A major component of this role is achieving and exceeding aggressive sales, revenue, and retention benchmarks through strong leadership, operational excellence, and innovative growth strategies. Additional responsibilities include staff supervision, staff development, member engagement, and program expansion.

Qualifications

• Sales: Successful deliverables related to developing and exceeding sales goals.
• Service: Exceptional customer service skills, with experience to include genuine enthusiasm for serving members.
• Degree in health, nutrition, exercise science or equivalent preferred and a minimum of two years successful experience in the Health and Wellness fields in a leadership position.
• Physically and mentally able to respond to emergencies and administer CPR effectively.
• Must be willing to obtain YMCA certifications.
• Two to three years’ experience working with varied ages in a wellness environment.
• Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.
• Creative and inspiring program development.
• Proven ability to lead staff and volunteers.
• Ability to work under occasional stressful conditions and to work irregular hours.
• Ability to work independently.
• Strong communication, interpersonal, and leadership skills.
• Excellent verbal and written communication.
• Proven team player.
• Ability to interpret, adopt, and apply guidelines/procedures
  
  

Essential Functions

Personal Training & Pilates Studio (Primary Sales & Revenue Area)

• Lead a diverse, inclusive, and welcoming Personal Training and Pilates Studio team while fostering a high-performance, sales-driven culture.
• Develop, implement, and manage departmental operating plans with clear, measurable sales and revenue targets for both the department and individual trainers.
• Hold staff accountable for achieving personal and team sales goals, while tracking and reporting key metrics related to new client acquisition, retention, package sales, and studio growth.
• Provide comprehensive supervision of the Personal Training and Pilates Studio team, including recruiting, onboarding, coaching, ongoing performance management, and in-service trainings designed to improve sales effectiveness and service quality.
• Lead the successful launch, development, and expansion of the Pilates Studio, including aggressive sales strategies, new revenue initiatives, and targeted cross‑selling to existing PT clients.
• Create and manage the annual departmental budget, including revenue forecasting, expense management, sales performance tracking, and necessary corrective action to ensure financial success.
• Ensure staff maintain required certifications and that training supports both service quality and sales conversion skills.
• Maintain strong and frequent communication with staff, members, and leadership, promoting member engagement, retention, and high satisfaction scores.
• Coordinate member incentives, special events, and related engagement initiatives designed to increase program utilization and revenue.
• Serve as Race Director for the Montclair Run, overseeing planning, logistics, partnerships, volunteers, and revenue goals for the event in collaboration with the Executive Director, Healthy Living Coordinator, Marketing, and Development teams.
  
  

Wellness Floor Operations

• Develop and implement comprehensive operating plans, including clear Standard Operating Procedures (SOPs), to ensure a seamless and positive member experience.
• Provide hands‑on, visible leadership to staff to promote a consistently welcoming, attentive, and member‑centric environment.
• Create and manage the annual budget, including staffing, program expenses, and member engagement initiatives; monitor performance and take corrective action as needed.
• Build and maintain effective communication with Wellness Floor staff and members, addressing needs and feedback promptly and professionally.
• Ensure staff maintain all required certifications and comply with training standards.
• Uphold safety protocols and ensure compliance with federal, state, and local regulations.
• Coordinate member engagement events, wellness challenges, and incentive programs that enhance community connection and retention.
• Support the YMCA’s annual fundraising campaign and serve on committees/boards as assigned.
  
  

Risk Management & Compliance

• Maintain full compliance with YMCA Abuse Prevention and Risk Management policies.
• Complete all required training and ensure programs adhere to high‑risk supervision standards.
• Conduct thorough screening of employees and volunteers and provide ongoing supervision to ensure safety policies are upheld.
• Provide regular feedback and enforce behavioral expectations and boundaries in alignment with YMCA standards.
• Respond promptly and appropriately to any reports of suspicious behavior or violations of policy, following mandated reporting procedures.
• Consistently communicate the YMCA’s commitment to safety for all members, participants, and staff.
  
  

Cause-Driven Leadership Competencies

• Emotional Maturity
• Communication
• Critical Thinking and Decision Making
  
  

Required Certifications

Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment