Director of Operations - Programs

Want to lead programs that make a real difference for youth, families, and the community? Director of Operations - Programs is for you.

Job Description

The Director of Operations – Programs is a senior leadership role overseeing multiple program areas that serve youth, families, and the community. This position is best suited for experienced leaders who have managed complex operations, supervised professional staff or department leads, and held accountability for program quality and budgets. The ideal candidate brings a background in youth development, camp, sports, or family programming within a nonprofit or mission-driven organization. This role requires a balance of strategic thinking and hands-on leadership in a fast-paced environment.

Position Summary

Under the direction of the Senior VP – Operations and consistent with the Christian mission of the YMCA, the Director of Operations is responsible for the overall operations of departments by providing leadership to the development and successful operations of the following programs: Youth, Camp, After School, Child Watch, Teen, Family, Sports and Special Events. The Director of Operations will drive the member and program participant experience by leading staff in safe, cutting edge, impactful programs. The incumbent is responsible for the associated revenue, expense, quality, program space and retention goals as well as overseeing professional, well-trained staff that offer program participants and members consistent, exceptional customer service. Assist with the growth and development of the overall branch and association initiatives.

Qualifications

• Bachelor's degree in related field or equivalent preferred.
• Four or more years of program management and supervisory experience with an emphasis in the youth development industry.
• Demonstrated success in recruiting, hiring, training, supervision, teamwork, development and implementation of innovative concepts and collaborations.
• Capable in building community relations and partnerships.
• Able to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Demonstrated ability to have difficult conversations with staff, members, and volunteers regarding performance and behavior.
• Detailed oriented with good organizational skills and multi-task proficiency.
• Strong computer skills with the ability to adapt to new software.
• Minimum age of 21.
• Requirements within 30 days of hire include: completion of: CPR, First Aid, AED, Bloodborne Pathogens, Oxygen, Child Abuse Prevention, Inappropriate Touch, and any trainings/certifications required by YMCA insurance provider.
• Valid NC driver’s license.
• Completion of YMCA program-specific certifications.
• Ability to work and relate effectively to diverse groups of people from all social and economic segments of the community.
• Scheduling flexibility based on meeting demands of job roles: early morning, late nights and weekend work possible.
• Ability to initiate activities, participate in programming and interact with children of all ages.
• High ethical standards and possess strong personal and professional integrity.
• Strong desire to provide servant leadership.
  
  

Essential Functions

• Adheres and complies with the YMCA of High Point Employee Manual, Policy & Procedures Manual, and Code of Conduct.
• Recruits, hires, trains, retains, develops, schedules, and directs full time and part time personnel and volunteers. Reviews, evaluates, and coaches staff performance. Develops, implements, evaluates strategies, communicates, models’ expectations to motivate staff and achieve best in class goals.
  
  

Programs

• Develops and implements program strategies that support recruitment of new program participants/members and retention of existing program participants/members. Creates and promotes a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure program participant/member satisfaction.
• Creates and ensures all current program strategies and associated goals specifically related programs and services, including but not limited to youth, camp, after school, child watch, teen, family, adult, sports and special events.
• Directly recruits, hires, trains, retains, develops, schedules, and leads Association Sports Director and Sports Directors. Indirectly leads after school, summer day camp, building duty, sports, child watch, teen, family, special events, and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate, recognize and grow staff to achieve goals.
• Engages all staff soliciting feedback, responding to feedback, and communicating actions taken. Develops, implements, and provides leadership to the Youth and Teen, Sports, Child Watch and building supervisor budgets making appropriate adjustments to meet and exceed financial goals.
• Forms and implements strategies to increase connectivity and retention through communication efforts to all new program participants and new members who join.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registrations. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to directors.
• Ensures appropriate systems and measurements are in place and implemented for the sale process, in line with best practices, strategies and initiatives.
• Explores, coordinates and administers new programs.
• Monitors, develops and administers third party contracts.
• Actively engages in Annual Friends of the Y Campaign through soliciting funds, recruiting volunteers, securing stories of impact and being part of presentations.
• Provides support and leadership with annual United Way reports and staff campaign.
• In conjunction with the Senior VP – Operations and Association Marketing Director, develops quality hard copy, electronic, and social media promotional materials for membership and assigned programs.
• Surveys program participants to collect and evaluate data and makes recommendations based on results.
• Assists with the logistics of branch board meetings and attends meetings.
• Ensures all program related staff certifications are current.
• Ensures the program areas inside and outside of the building are clean and equipment is in proper working order.
• Develops, leads and ensures all risk management policies and procedures are followed.
• Works collaboratively both internally and externally to be recognized for program innovation in our service area.
• Represents the YMCA with key community organizations and events as required.
• Models’ relationship-building skills in all interactions.
• Attends all staff meetings, in-service trainings, and other meetings as required by supervisors.
• Always conducts behavior in a professional manner to reflect positively on the YMCA.
• Performs other duties and tasks as requested by immediate supervisor to facilitate efficient and effective operation of the YMCA.