What are the responsibilities and job description for the Member Services Coordinator position at YMCA of the Sandhills?
Overview
Saleeby Family YMCA is seeking a dynamic and energetic Member Services Coordinator to join our team. This position supports all aspects of member, guest, and program participant services for the branch. They also assist in the development and implementation of new procedures and methods to achieve strategic goals.
ESSENTIAL FUNCTIONS:
1. Provide leadership for the continued improvement of all member services including member and program participant relations, communications and registration.
2. Responsible for accurately maintaining membership and/program records and cash controls. Assist in preparation of monthly reports.
3. Assist in preparation and processing of all third-party billing reports. Ensure all reposts are submitted in a timely manner.
4. Ensure proper implementation of front desk procedures and communicate any changes to staff. Uphold all YMCA policies, procedures, and training requirements including child abuse prevention, emergency response and finance.
5. Continuously progress to reach or succeed in departmental goals as directed by supervisor.
6. Build relationships with members; help members connect with one another and to the YMCA. Support Annual Campaign and participate in assigned functions of fundraising.
7. Coordinate training and development of membership staff and ensure the delivery of appropriate database and customer service training.
8. Manage department inventory, supplies and equipment maintenance. Report all maintenance and cleaning concerns to appropriate personnel or vendors.
9. Attend staff meetings and complete YMCA specific training/certifications as directed.
10. Other duties as deemed necessary with a sense of humor and team spirit.
Qualifications
1. Associates degree required. Bachelor degree or equivalent experience preferred.
2. One to two years’ experience working in a nonprofit agency preferred.
3. Strong oral and written communication, customer service and problem-solving skills.
4. Computer proficiency, particularly with Microsoft Office, for documents and complex spreadsheets
5. Organizational and supervisory skills, a good understanding of team leadership, project management, administrative procedures, income production and expense control, maintenance of accurate records and point of sale systems.
6. Completion of: Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Blood-borne Pathogens within 60 days of hire.
7. Work effectively with people of different backgrounds, abilities, opinions and perceptions.
Flexible schedule required including evenings and weekends.
Job Types: Full-time, Part-time
Pay: $13.50 - $15.50 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
Experience:
- Team development: 2 years (Preferred)
Ability to Commute:
- Cameron, NC 28326 (Required)
Work Location: In person
Salary : $14 - $16