Housekeeping Crew Leader

POSITION SUMMARY:  

This position supports the work of the YMCA of the Rockies, Estes Park Center, a mission-based family and group conference and retreat center serving more than 150,000 guests annually. The Housekeeping Crew Leader is responsible for leading a housekeeping team in cleaning cabins and lodges, ensuring quality, accountability, efficiency, and timeliness in preparing guest accommodations in accordance with Estes Park Center housekeeping standards. 

OUR MISSION AND CULTURE:  
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other. 

ESSENTIAL FUNCTIONS: 

• Supervise, coach, and train teams of 4–10 housekeeping crew members, ensuring all cleaning tasks meet established quality and performance standards. 
• Ensure that all chemicals and vehicles are properly operated and maintained. 
• Follow and enforce safe practices and procedures for handling chemicals and biohazards. 
• Work both AM and PM shifts as required. 
• Report to the Housekeeping Operations Manager regarding project progress, team performance, and departmental needs. 
• Possess a valid U.S. state-issued driver’s license, maintain an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles. 
• Possess the physical stamina required to work in the environment described herein. 
• Bilingual skills preferred. 

REQUIREMENTS/QUALIFICATIONS: 

• Minimum of one year of experience in the hospitality industry. 
• Assist with the operation of Lost and Found, Dish Room, and Quality Control duties as assigned. 

GENERAL YMCA OF THE ROCKIES REQUIREMENTS: 

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions. 
• Uphold the YMCA of the Rockies Mission, policies, and programs. 
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional. 
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff. 
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. 
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations. 
• Commitment to diversity, equity, inclusion, and antiracism is required. 
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership. 
• Must meet acceptable criminal background check standards. 
• All other duties as assigned. 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Work is performed primarily indoors within cabins, lodges, and common areas, with occasional work outdoors in various weather conditions. 
• Must be able to move about the property to access different work areas and support crew members as needed. 
• Regularly requires standing and walking for extended periods. 
• Includes frequent stooping, kneeling, bending, reaching, lifting, and carrying of cleaning supplies or equipment. 
• Must be able to lift and transport items weighing up to 50 pounds. 
• Requires the ability to communicate effectively with team members and guests. 
• The noise level in the work environment is generally moderate but may vary depending on location and time of day. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.