What are the responsibilities and job description for the Group Sales Representative position at YMCA OF THE ROCKIES?
POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 annually. The Group Sales Representative is responsible for researching, contacting, and booking new group and conference business, and negotiating the terms of group contracts. This position requires the ability to work in a fast-paced, multi-tasking environment, while upholding the YMCA of the Rockies' mission, policies, and programs.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
- Maintain and grow top assigned accounts within the designated market segment, fostering relationships with group leaders to ensure consistent rebookings.
- Research, contact, and secure new group business, including day groups, within the assigned market segment (as determined by the Group Sales Team Lead).
- Represent the organization at tradeshows and networking events to expand market reach.
- Maintain in-depth knowledge of services and facilities at Estes Park Center and Snow Mountain Ranch, conducting site tours as needed to attract new business.
- Negotiate group contracts, including rates and services, within the Association’s sales guidelines to close business deals.
- Develop and execute quarterly sales action plans, ensuring proactive follow-up on prospective and quoted business.
- Make lodging reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail for EPC and SMR.
- Collaborate with the Group Sales team to support incoming group business requests.
- Exhibit strong interpersonal skills when communicating with internal and external customers via phone, email, and in person.
- Proficiently use desktop computer applications, including Agilysys, Microsoft Office, and Excel to manage workload and correspondence.
- Accurately and efficiently enter data into the booking system.
- Travel as needed to meet with potential customers and secure group business, including occasional overnight trips.
- Maintain a flexible schedule, including availability for evenings, weekends, and holidays.
- Successfully manage multiple deadlines and priorities while keeping detailed records of correspondence and actions.
- Prepare and present formal proposals to clients.
- Actively participate in sales meetings and contribute to achieving team goals.
- Demonstrate excellent communication, telephone etiquette, and multitasking skills.
- Possess strong mathematical aptitude for pricing, contracts, and financial analysis.
- Hold a valid U.S. state-issued driver’s license with an acceptable driving record and comply with YMCA driving policies to operate YMCA vehicles.
- Support and promote the Association’s safety program, ensuring a safe environment for guests, members, and staff.
- Uphold the YMCA of the Rockies Mission, policies, and core values: Caring, Honesty, Respect, Responsibility, and Faith.
- Foster a cooperative, positive, and solution-oriented work environment.
- Work effectively with diverse teams and communities.
REQUIREMENTS/QUALIFICATIONS:
- Hold a college degree or possess equivalent experience.
- Thrive in a fast-paced, multitasking sales environment while meeting revenue goals.
- Perform other duties as assigned.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
- Uphold the YMCA of the Rockies’ Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies’ safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
- Commitment to diversity, equity, inclusion, and antiracism is required.
- Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to manage multiple tasks and multiple priorities simultaneously
- Ability to work under deadline pressure in a mentally demanding environment
- Ability to sit or stand for extended periods of time while on the phone or working at a computer workstation
- Must be able to travel between centers as required by the demands of the position
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
Salary : $21 - $24