Welcome Center Associate

General Functions

Under the direction of the Membership Director or Executive in Charge, the Welcome Center Associate supports daily Welcome Center operations, provides exceptional customer service, assists with membership and administrative functions, processes transactions, and helps members and guests navigate YMCA programs and services. The Associate works collaboratively with staff and volunteers to create a welcoming, positive member experience.

Skills and Qualifications

· Excellent communication, customer service, and relationship-building skills.

· Strong organizational skills, attention to detail, initiative, sound judgment, and flexibility.

· Strong multitasking and problem-solving skills.

· Ability to work effectively with diverse groups of people and prioritize multiple responsibilities.

· Ability to work accurately with figures and financial transactions.

· Ability to learn and use office equipment and computer systems to aid in management of membership data, insurance fitness plan benefits, financial transactions, communication, and more.

· Ability to maintain confidentiality of member, financial, and organizational information.

· Ability to make personal connections and provide exceptional member service.

· Commitment to the YMCA mission and Core Values.

· High school diploma or equivalent required.

Physical Requirements

Must be able to perform essential functions with or without reasonable accommodation, including sitting, standing, walking, seeing, hearing, and speaking effectively; occasional bending, kneeling, squatting, reaching, and lifting/carrying supplies up to 25 pounds. Frequent computer and telephone use is required.

Essential Functions

· Provide outstanding customer service to members, guests, program participants, volunteers, and community members through all interactions.

· Support daily Welcome Center operations, including but not limited to: check-ins, 24/7 access, answering phones, guest passes, general inquiries, and directing individuals to appropriate staff or resources.

· Process membership transactions & updates to accounts accurately with applicable documentation and authorization.

· Maintain accurate and confidential member records and financial information using appropriate computer systems. Complete required documentation, audits, filing, scanning, and follow-up as needed.

· Resolve routine member questions and concerns within the scope of the position and refer complex matters to the Membership Director or appropriate staff.

· Promote membership, programs, engagement, and retention by providing information, connecting members with resources, and completing assigned communications and follow-up.

· Perform sales, inventory, and supply responsibilities for the Welcome Center, coffee cart, popcorn, and Pro Shop as assigned.

· Maintain a clean, organized, professional, and welcoming Welcome Center and lobby and complete routine opening, closing, and operational tasks.

· Follow YMCA policies and procedures related to member access, safety, security, confidentiality, and customer service, and report concerns appropriately.

· Maintain current knowledge of YMCA programs, schedules, policies, services, and facility operations. Attend required meetings, training, and professional development opportunities. Remain current in required certifications.

· Communicate and collaborate effectively with YMCA staff, volunteers, members, and community partners to support member needs and a positive YMCA experience.

· Support YMCA events, membership initiatives, programs, and other association activities as assigned and maintain a flexible schedule, including evenings, weekends, and special events.

· Demonstrate the YMCA Core Values, sound judgment, initiative, flexibility, professionalism, and accountability in all interactions and responsibilities.

· Perform other duties as assigned by the Membership Director or Executive in Charge.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We understand and mutually accept the above descriptions to the job to be performed:

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Benefits:

Salary : $12 - $14