Now Hiring: Member Services Representatives

Beverly YMCA & Soul Center YMCA

Join the YMCA of the North Shore and help create a welcoming experience that makes a difference every day!

Are you passionate about providing outstanding customer service and building meaningful relationships? Do you enjoy creating welcoming experiences and helping people connect with programs that improve their health and well-being? If so, we'd love to have you join our team!

We're currently hiring Member Services Representatives at both the Beverly YMCA and the Soul Center YMCA. As the first point of contact for our members and guests, you'll play a key role in creating a friendly, inclusive environment while helping individuals and families connect with everything the YMCA has to offer.

What You'll Do

Welcome & Support Members

• Greet members, guests, and visitors with a warm, welcoming attitude.
• Build positive relationships that help members feel connected to the YMCA community.
• Answer questions, resolve concerns, and provide exceptional customer service.
• Assist members with program registrations, account updates, and membership needs.
• Recommend YMCA programs and services based on members' interests and goals.

Daily Operations

• Process memberships, registrations, and transactions accurately.
• Manage member check-ins, phone calls, and Welcome Center operations.
• Maintain accurate member records using YMCA systems.
• Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.

Safety & Teamwork

• Help maintain a safe, clean, and welcoming Welcome Center environment.
• Respond appropriately to emergencies and follow YMCA safety procedures.
• Work collaboratively with teammates and other departments to provide an exceptional member experience.
• Model the YMCA's core values of Caring, Honesty, Respect, and Responsibility in every interaction.

What We're Looking For

• Friendly, outgoing personality with a passion for helping others.
• Excellent customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and basic computer proficiency.
• Ability to work independently and as part of a collaborative team.
• Previous customer service, hospitality, retail, or front desk experience is preferred but not required.

Why You'll Love Working at the Y

✔ Free YMCA membership and employee discounts on programs

✔ Paid training and professional development

✔ Opportunities for advancement across YMCA of the North Shore locations

✔ Retirement plan with a 12% employer contribution (once vested; no employee match required)

✔ Sick time accrual

✔ A supportive, mission-driven team dedicated to strengthening our community

At the YMCA of the North Shore, you're more than a team member—you help create a welcoming community where people of all ages feel connected, supported, and inspired.

Apply today to join our team at the Beverly YMCA or the Soul Center YMCA and make a positive impact every day!

Qualifications

• Applicants must be at least 18 years of age to work opening or closing shifts. Applicants who are 16 or 17 years old are eligible to work all other shifts.
• High school diploma, GED/HiSET, or equivalent preferred. Current high school and college students are encouraged to apply.
• Previous customer service, hospitality, retail, or front desk experience is a plus but not required.
• Friendly, outgoing personality with a passion for helping others.
• Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems.
• CPR and First Aid certification required or the ability to obtain certification upon hire.
• Please complete the application questions so we can better understand your availability.

Work Environment & Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Ability to sit, stand, walk, and move throughout the facility for extended periods.
• Frequent use of computers and other office equipment.
• Must be able to lift and carry up to 25 pounds.
• Ability to communicate effectively with members, guests, and coworkers in person and over the phone.
• Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations.
• Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.