Affordable Housing Operation Specialist - YMCA of the North Shore

Affordable Housing Operations Specialist

The YMCA is a leading nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility. The YMCA of the North Shore is seeking a detail-oriented Affordable Housing Operations Specialist to support the administrative, financial, and regulatory operations of our housing programs across the North Shore.

This role plays a key part in ensuring accurate records, regulatory compliance, and operational consistency while partnering closely with Housing leadership, Finance, and external agencies.

Position Summary

The Affordable Housing Operations Specialist supports day-to-day housing operations by maintaining resident and financial records, coordinating compliance and reporting requirements, and assisting with audits and monitoring activities.

Key Responsibilities

Financial Operations & Billing

• Maintain accurate and confidential resident and financial records

• Collect rents, process deposits, and ensure timely system entry

• Support billing and annual rent increases in compliance with regulations

• Assist with delinquency and legal documentation as needed

Compliance, Reporting & File Management

• Prepare and submit required housing reports (monthly, quarterly, annual)

• Maintain Department of Mental Health (DMH) documentation and records

• Process move-ins and annual recertifications in compliance with regulations

• Coordinate audits, inspections, and file reviews

• Maintain audit-ready resident files

Administrative & Operational Support

• Prepare reports and documentation for Housing leadership

• Track compliance deadlines and reporting cycles

• Serve as a resource to housing staff on documentation and billing processes

• Maintain confidentiality of resident and financial information

• Support data integrity and documentation standards across housing operations

Why Work at the YMCA?

At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to making a difference.

• Professional Growth: Paid training, development, and advancement opportunities across seven YMCA locations.
• Health Benefits: Medical, dental, and employer-funded life insurance for full-time staff.
• Generous Time Off 3 weeks paid vacation, plus sick and personal time for full-time employees.
• Retirement Plan: 12% company contribution to your retirement fund (vested, no match required).
• Free Y Membership: Access to swim classes, fitness programs, discounts on childcare, camp, and more!

Be part of a team that supports your career, health, and well-being while making a difference in your community!

Qualifications

• Associate’s or Bachelor’s degree in a related field preferred, or equivalent combination of education and experience

• Experience in affordable housing, property management, or housing compliance preferred

• Knowledge of Low-Income Housing Tax Credit (LIHTC) programs and local housing regulations a plus

• Proficiency in Google Workspace and Microsoft Office applications, including Excel and Word

• Strong communication skills with the ability to work effectively with individuals from diverse backgrounds

• Excellent organizational, problem-solving, and attention-to-detail skills

• Valid driver’s license and/or access to reliable transportation

Work Environment & Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit for extended periods of time

• Ability to communicate clearly and effectively, both verbally and in writing

• Regularly navigate multi-level buildings and walk properties as needed

• Ability to lift up to 25 lbs and maintain sufficient mobility to support resident needs

• Visual and auditory ability to respond to critical situations and physical ability to act promptly in an emergency

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, veteran's status.

Salary : $58,000 - $62,000