Manager on Duty

POSITION SUMMARY:
The Manager on Duty leads the Membership Operations on a daily basis including implementing the assigned team plans, organizing the team resources, directing the team members and controlling the team’s performance.

The Manager on Duty is responsible for the delivery of excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains building safety, security in order to ensure a consistent and positive member and program participant experience.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

• We are welcoming: we are open to all. We are a place where you can belong and become. This is demonstrated by: o Body language o Greet by name o Make introductions to others
• We are genuine: we value you and embrace your individuality. This is demonstrated by: o Active listening and storytelling o Follow-up and follow-through o Problem-solving
• We are hopeful: we believe in you and your potential to become a catalyst in the world. This is demonstrated by: o Fun o Inspiration o Encouragement
• We are nurturing: we support you in your journey to develop your full potential. This is demonstrated by: o Supportive o Affirm/recognize o Mentor/coach
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. This is demonstrated by: o Goal-oriented o Can do o Consistency

ESSENTIAL FUNCTIONS:

• Manages the activities of the experience teams (Welcome Center, Lifeguards, Duffy Wellness Center, Kid Zone, Child Watch, and Housekeeping) while acting as Manager on Duty to provide excellent service to members, guests, and program participants in the Y, contributing to member retention. Monitors daily operations to adhere to all YMCA operating, health and safety standards and policies.
• Ensures all staff on duty are living our cause and demonstrating our culture – how we show up and how we engage people. Coaches frontline staff on their service and engagement behaviors and habits.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Rounds on all areas of the building according to procedure. Interacts with staff and members throughout the shift using the Y’s service and engagement principles.
• Serves as the first point of contact for any incidents or facility issues. Manages and documents incidents and captures items for follow-through.
• Completes and submits the Shift Report at the end of each shift.
• Enforces all member and program policies. Enforces closing times for building and locks up program areas after closing.
• Attends required staff training and staff meetings.
• Assists in the marketing and distribution of membership program information.
• Develops and maintains collaborative relationships with community organizations.
• Assists in the recruitment, hiring and evaluation of staff and volunteers. Trains, develops, schedules and directs personnel and volunteers as needed. Works with Senior Director of Operations to develop strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
• Maintains equipment and facilities. Orders equipment, parts and supplies as needed.
• Assists in YMCA fund raising activities and special events.

YMCA COMPETENCIES (Multi-Team or Branch Leader):

• Engaging Community - Builds bridges with others in the community (both inside and outside of the Y) to ensure the Y’s work is community-focused and welcoming of all, providing community benefit
• Critical Thinking & Decision Making - Makes informed decisions based on logic, data, and sound judgment
• Inclusion - Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence
• Communication & Influence - Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
• Developing Self & Others - Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
• Innovation - Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community

QUALIFICATIONS:

• High School degree.
• 1-3 years of supervisory experience or the equivalent.
• Excellent personal computer skills and experience with standard business software.
• Strong interpersonal and problem solving skills. Previous customer service, sales or related experience.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Ability to report and record maintenance requests.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Typical requirements within 30 days of hire include: completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens.
• Completion of Jeff Ellis & Associates Lifeguard Certification.

PHYSICAL AND MENTAL REQUIREMENTS:

• Physical activity – walking 75% of time and sitting 25% of time.
• Manual dexterity required for operation of equipment.
• Bending, stooping and reaching.
• Responsible for decision-making and communication.
• Supervise and coordinate other staff.
• Perform service related activities.
• Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.

THE END RESULT

• Service and Engagement – Staff, volunteers and members will experience a welcoming, inclusive and supportive environment that is apparent to all YMCA members and participants.
• Safe and Clean - Anyone that visits a YMCA will experience the highest level of cleanliness and an environment that prioritizes the personal safety of all.
• Relationship building - Our staff, volunteers and members will build positive relationships and a sense of community with each other.
• Developing others - Our staff will develop their leadership and functional competencies.

DAYS/HOURS/BENEFITS:

• Monday - Friday: Opening/closing, and rotating Saturdays
• Training and Advancement
• 75% Discounted Child Care
• FREE YMCA Household Membership

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person

Salary : $16