Digital Literacy Instructor

Careers by Empowering Futures, Building Communities  

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. 

Our Organizational Culture  

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. 

Position Summary 

The Digital Literacy Instructor is responsible for teaching essential technology skills to adults and seniors in the Chinatown community, enabling them to use digital tools such as computers, tablets, software, and the internet effectively and safely. This role includes developing or adapting digital literacy curriculum, delivering lessons, assessing student progress, managing classroom environments, maintaining the computer lab, and keeping accurate student records. The instructor will collaborate with program staff and volunteers to recruit participants, refine curriculum, and coordinate program efforts. This is an in-person position, 15–30 hours per week, combining direct instruction, outreach, and administrative tasks. The position is grant-funded and expected to conclude two years from the start date. 

Job Responsibilities 

Instruction & Curriculum 

• Deliver small-group classes in Cantonese focused on digital literacy, including hardware, software, internet browsers, email, and social media. 

• Develop or adapt lesson plans and instructional materials to meet participant needs. 

• Assess participant skill levels and tailor instruction accordingly. 

Outreach & Enrollment 

• Recruit participants through marketing materials, outreach events, and partnerships with internal programs and community organizations. 

• Enroll participants by evaluating their abilities and device preferences and scheduling them into appropriate classes. 

Program Administration 

• Maintain accurate records for program evaluation and reporting to funders and leadership. 

Facility & Equipment Management 

• Ensure computer lab equipment is functional and classroom spaces are clean and organized. 

Community Engagement & Safety 

• Represent the organization in the community and with partner organizations. 

• Ensure participant safety and well-being. 

• Uphold organizational policies on safety, supervision, mandated reporting, and risk management. 

Work Environment & Physical Demands 

• Work is performed in a classroom and computer lab setting with frequent interaction with participants. 

• Must be able to sit, stand, and move within the classroom; occasional lifting of up to 25 lbs (e.g., moving equipment). 

Disclaimers 

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. 

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. 

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. 

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. 

Salary Description 

The salary for this position ranges from $23.00 to $25.00 per hour, based on experience, qualifications, and internal salary benchmarking. Compensation is aligned with grant funding approval and budget availability for the position as required. 

Qualifications:

Qualifications 

• High school diploma or equivalent.  

• Availability Monday–Friday during business hours.  

• Bilingual in English and Cantonese.  

• Proficiency in Microsoft Office Suite and Google tools; strong knowledge of computer hardware and software.  

• Ability to lead small-group training sessions.  

Preferred Qualifications (Optional) 

• Bachelor’s Degree or equivalent professional experience   

• Experience working with adults and seniors   

• Customer Service Experience    

Salary : $3 - $25