Help Desk Technician

Does growing your expertise in IT while supporting youth development, healthy living and social responsibility interest you?

At the Y, it’s more than a job – it’s bettering our community.

Ready to join us?

Team Headquarters 

Y our non-profit organization?

• Complimentary Y Membership for the entire family
• Opportunities for Professional Growth
• Community Involvement & Development
• Benefits Package
  • Medical, Dental, Vision and Life Insurance
  • PTO (Sick time, vacation days, personal days and holidays)
  • Retirement Contributions
  • Discounts on Family Programs

What does this role entail?

• Serve as first contact by responding to staff queries
• Develop best practices and train other staff members on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new and updated software and hardware
• Run reports to analyze common complaints and problems
• Provide technical assistance for questions and problems including;
  • Diagnosing system errors and issues
  • Install or change software as needed
  • Remotely access hardware or software to assist staff and fix problems
  • Remotely resolve problems with networks and computer systems
• Following up with staff to ensure full resolution of issues and satisfaction
• Keep help desk tickets in appropriate order with detailed notes
• Request feedback and/or monitoring calls and other methods of correspondence to improve training methods

What do I need to bring do the table?

• Minimum two years of experience working in a IT support environment
• Proven computer skills and the ability to troubleshoot and diagnose problems
• Familiarity with both PC and Mac hardware and software
• Experience with Microsoft Office and Office 365
• Experience with network repairs and analysis
• Education or certification in computer repairs and troubleshooting, MCSE or MCP designation, preferred
• Excellent customer service skills
• Strong attention to detail, troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Flexibility to work a variety of shifts
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute