Business Development Representative

The YMCA of Pierce and Kitsap Counties is seeking a Business Development Representative to join our team.

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. 

Join our dynamic Business Development Team at the YMCA as a Business Development Representative, where you’ll play a key role in strengthening partnerships and supporting our mission. In this role, you’ll provide exceptional administrative, customer service, and operational support while managing corporate and group accounts through our customer relationship management system. You’ll handle corporate inquiries with professionalism and care, resolve issues efficiently, maintain accurate records, and help ensure timely payment and reporting. This position is perfect for someone who thrives on building relationships, enjoys a fast-paced environment, and takes pride in delivering outstanding service. Every interaction reflects our YMCA core values of honesty, respect, responsibility, and caring, contributing to a positive and welcoming experience for our members, partners, and community.

Key Responsibilities:

• Responsible for assisting with new partnership opportunities and maintaining an accurate list of existing corporate partners.  
• Respond to corporate account updates in a timely and professional manner. Manage account communications regarding membership status changes. Contact appropriate personnel when necessary and notify the director of unusual situations. Courteously handle complaints and escalate when appropriate. 
• Demonstrate full competency in Salesforce to include proper completion of tasks, including but not limited to membership enrollment, account updates, cancellation processing, program registration, account mergers, duplicate removal, reporting, refund investigation and approval, and account balance removals. 
• Foster a positive brand image with staff, members, and guests while seeking the best outcome and interests of the YMCA.  
• Provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication, contributing to member retention.  
• Ability to effectively explain the benefits and expenses related to YMCA memberships and programs. 
• Encourage member involvement in programs and services based on the members' expressed interest. 
• Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks, and supporting center events.
• Embraces and actively promotes an inclusive and equitable work environment.
• Other duties as assigned.

Qualifications:

• Minimum of 2 years of experience working in customer service, database management systems, public relations, or non-profit administration.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Excellent written and verbal communication skills.  
• Proactive in responding to account inquiries.  
• Positive attitude and previous experience with diverse populations. 
• Demonstration of the ability to lead a project and collaborate with others.
• Proficient in Microsoft Office applications, Teams, Zoom, and Salesforce.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Wage: $21.81 to $23.48 per hour, depending on qualifications

Hours: Part-Time, Up to 25 hours per week

Location: YMCA Association Office, Tacoma, WA 

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

Salary : $22 - $23