What are the responsibilities and job description for the Customer Relations Specialist - Boulder YMCA position at YMCA of Northern Colorado?
The YMCA of Northern Colorado is seeking a customer service specialist to welcome our members, answer questions, give tours, and help individuals and families understand and access Y offerings.
Position is part-time 10-15 hours per week, year-round. This is a flexible role that can fit a new retiree, as well as someone just starting in the workforce or seeking a second job. We are looking for weekend coverage with an occasional shift during the week.
We offer a 10% differential for staff who work the opening shift and another 10% differential for bilingual staff who test as fluent in Spanish and English.
View all openings, learn more about our benefits, and apply online today at https//www.ymcanoco.org/careers.
Essential functions are the fundamental job duties, meaning the position exists to perform the function; there is a limited number of employees among whom the performance of the function can be distributed; and/or the incumbent is hired for expertise or ability to perform the function due to its high specialization. The Americans with Disabilities Act of 1990 (ADA) and associated Federal regulations protect qualified individuals with disabilities from discrimination in all areas of employment. To be considered qualified, an individual must be able to perform the essential functions of a position, with or without reasonable accommodation. It is important that the physical tasks associated with the essential functions be identified appropriately so that persons with disabilities can determine if any accommodation is necessary.
General Physical Requirements
USD $16.82 - USD $16.82 /Hr.
Position is part-time 10-15 hours per week, year-round. This is a flexible role that can fit a new retiree, as well as someone just starting in the workforce or seeking a second job. We are looking for weekend coverage with an occasional shift during the week.
We offer a 10% differential for staff who work the opening shift and another 10% differential for bilingual staff who test as fluent in Spanish and English.
View all openings, learn more about our benefits, and apply online today at https//www.ymcanoco.org/careers.
- Welcomes our members.
- Answers questions.
- Gives tours.
- Helps individuals and families understand and access Y offerings.
- Other duties as assigned.
- Must be reliable and committed to arriving on time for every shift.
- Customer Service and Sales Experience.
- Professional, alert, courteous, and tactful.
- Spanish proficiency preferred (additional 10% pay differential for Spanish and English fluency).
- Intermediate computer skills required.
Essential functions are the fundamental job duties, meaning the position exists to perform the function; there is a limited number of employees among whom the performance of the function can be distributed; and/or the incumbent is hired for expertise or ability to perform the function due to its high specialization. The Americans with Disabilities Act of 1990 (ADA) and associated Federal regulations protect qualified individuals with disabilities from discrimination in all areas of employment. To be considered qualified, an individual must be able to perform the essential functions of a position, with or without reasonable accommodation. It is important that the physical tasks associated with the essential functions be identified appropriately so that persons with disabilities can determine if any accommodation is necessary.
General Physical Requirements
- Medium work Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Climbing Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
- Kneeling Bending legs at knee to come to a rest on knee or knees.
- Crouching Bending the body downward and forward by bending leg and spine.
- Reaching Extending hand(s) and arm(s) in any direction.
- Standing Particularly for sustained periods of time.
- Walking Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Fingering Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
- Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
- The worker is subject to noise There is sufficient noise to cause worker to shout in order to be heard above the ambient noise level.
- (10 hours/week) Free Family Membership
- (10 hours/week) Program discounts
- Generous retirement benefits - 12% after eligibility is met
- Employee Assistance Program
- Paid Sick Time
USD $16.82 - USD $16.82 /Hr.
Salary : $17