What are the responsibilities and job description for the Northwest YMCA-Member Service Representative position at YMCA of Metropolitan Fort Worth?
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
- Provides excellent customer service to members, guests, and program participants in the Y and on the phone.
- Conduct interviews and/or tours responsive to the needs of prospective members or participants.
- Builds relationships; helps connect guests with other YMCA's.
- Handles and resolves concerns and informs supervisor of unusual situation or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Performs other duties as assigned.
YMCA COMPETENCIES:
- Community - Demonstrates a desire to serve others and fulfill community needs.
- Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Communication - Listens for understanding and meaning; speaks and writes effectively.
- Decision Making - Makes sounds judgments, and transfers learning from one situation to another.
- Quality Results - Strives to meet or exceed goals and deliver a high-value experience for members.
- Emotional Maturity - Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.
QUALIFICATIONS:
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- Under 1 year
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Fort Worth, TX 76135: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $10 - $12
