Membership Coordinator

YMCA of Metropolitan Fort Worth Employment Application

The Amon G. Carter Downtown YMCA impacts lives everyday. We are a leading nonprofit committed to strengthening our community through youth development, healthy living, and social responsibility. This position works within the Membership department for overall success and growth including: volunteer development, financial development, community relations, collaborations with community agencies, and budget.

Our Mission And Core Values Are Brough To Life By Our Culture. It's Who We Are, Who We Aspire To Be And How We Show Up Everyday. We Are Cause-driven. We Don't Just Show Up, We Show Up With Purpose. As a Cause Driven Leader You Are Expected To Be

• Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing - To care for, support, and help develop through encouragement.
• Hopeful - Take an optimistic or positive view of future outcomes.
• Determined - To devote full strength and concentrated attention to the cause.
• Genuine - To be honest and open in relationships with others.
  
  

We act with intentionality to connect people to our cause. Join us and help transform lives!

Qualifications

Education & Certifications:

• Bachelor's degree in related field or 3 years of related experience.
• 1-2 years of related experience in a supervisory role preferred.
• Certifications: ASHI Basic Life Support (ASHI CPR Pro), First Aid.
  
  

Background & Experience

• Supervisory experience in a member/customer service-related role required.
• Flexibility in work schedule, including evenings and some weekends.
• Excellent organizational, member engagement, staff development, administrative, and communication skills.
• Knowledge and experience working with diverse populations preferred.
• High energy, positive, "can do" attitude, flexibility, teamwork, and attention to detail and a high degree of initiative will help this candidate be successful.
  
  

Essential Functions

• Responsible for creating and fostering a strong atmosphere of teamwork and cooperation among staff.
• Recruit, interview and hire staff, subject to the approval of the Executive Director.
• Maintain a constant focus on member service as a top priority of the branch, creating a member focused culture.
• Responsible for the daily supervision, leadership and scheduling of member service and playhouse staff.
• May be responsible for monthly schedule and staff payroll.
• Assist with promoting program awareness through publications, marketing materials and member promotions. Participate in facility and community events.
• Meet monthly and annual membership sales goals.
• Organize membership events.
• Implement strategies that support recruitment and retention of members.
• Build and foster relationships with community.
• Assist with employee and member wellness activities.
• Responsible for attendance at all required meetings and YMCA activities.
• Perform other duties as assigned.
  
  

YMCA COMPETENCIES (Team Leader)

• Community- Ensures a high level of service with a commitment to improving lives.
• Inclusion- Champions inclusion activities, strategies, and initiatives.
• Communication- Effectively tailors communications to the appropriate audience.
• Developing Others- Provides staff with feedback, coaching, guidance, and support.
• Decision Making- Provides others with frameworks for making decisions.
• Project Management- Develops plans and manages best practices through engagement of team.
• Quality Results- Holds staff accountable for high-quality results using a formal process to measure progress.
• Emotional Maturity- Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.
  
  

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.