What are the responsibilities and job description for the Bedford Pool Ticket Booth and Concession Attendant position at YMCA of Metropolitan Fort Worth?
YMCA of Metropolitan Fort Worth Employment Application
The Pool Ticket Booth and Concession Attendant plays a key role in delivering outstanding customer service to YMCA members and guests. This position is responsible for selling pool admission tickets, processing cash and card transactions accurately, and maintaining a clean, organized, and friendly environment at the ticket and concession area. As one of the first points of contact for pool visitors, this role is essential in creating a welcoming and positive experience for all.
Concession
ESSENTIAL FUNCTIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to plan, lead and participate in a range of activities in a variety of indoor/outdoor settings. This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a
This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.
The Pool Ticket Booth and Concession Attendant plays a key role in delivering outstanding customer service to YMCA members and guests. This position is responsible for selling pool admission tickets, processing cash and card transactions accurately, and maintaining a clean, organized, and friendly environment at the ticket and concession area. As one of the first points of contact for pool visitors, this role is essential in creating a welcoming and positive experience for all.
Concession
ESSENTIAL FUNCTIONS:
- Greet customers warmly and take food and beverage orders accurately.
- Handle cash, credit, and membership transactions efficiently and accurately.
- Issue receipts and maintain records of transactions.
- Maintain a clean and organized concession stand, including cooking equipment and storage areas.
- Monitor and replenish inventory and supplies as needed.
- Follow all health and safety guidelines to ensure the well-being of customers and staff.
- Report any safety concerns or maintenance issues to the Concessions Manager immediately.
- Greet members and guests warmly as they approach the ticket booth.
- Accurately sell and distribute pool tickets, season passes, and other related items.
- Handle cash, credit, and membership transactions efficiently and accurately.
- Issue receipts and keep a record of transactions.
- Provide information about pool schedules, rules, and YMCA membership options.
- Address and resolve customer inquiries, complaints, and issues promptly and courteously.
- Maintain a friendly and professional demeanor at all times.
- Minimum age: 16
- Basic skills in working with small children.
- Ability to communicate effectively with children, parents, and YMCA staff.
- Exhibit maturity and show general concern for the well-being of children.
- Present self as a good role model.
- Values - Accepts and demonstrates the Y's values.
- Communication - Listens for understanding and meaning; speaks and writes effectively
- Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Relationships - Builds rapport and relates well to others
- Decision Making - Makes sound judgements, and transfers learning from one situation to another.
- Emotional Maturity - Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to plan, lead and participate in a range of activities in a variety of indoor/outdoor settings. This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a
This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.
