Membership Engagement Coordinator - Fogelman YMCA

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Membership Engagement Coordinator - Fogelman YMCA

Memphis, TN

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Job Type

Full-time

Description

PURPOSE OF POSITION:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full time Membership Engagement Coordinator is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism and an extensive knowledge of the YMCA products and services. The coordinator conducts operational tasks, ensures policy adherence, and strengthens community relationships by representing the Center at events and meetings. Through these initiatives, the Membership Engagement Coordinator enhances member experiences and supports the Center’s financial and engagement goals.

Essential Functions

• Supports the Center leadership in essential routine functions and operation of the Membership Department and Wellness Departments.
• Develops strategies to motivate staff and achieve department goals (i.e. membership unit growth and retention percentage increase).
• Drives membership sales by actively engaging with potential members to showcase the gym's benefits, conducting tours, and providing personalized solutions to meet fitness goals, ensuring a seamless enrollment process and meeting monthly membership sales targets.
• Executes and develops strategies that support recruitment of new members and retention of existing members.
• Requires participating in Welcome Center shifts to implement and monitor adherence to policies.
• Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
• Membership & Wellness Integration: Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
• Customer Service & Member Engagement: Regularly work scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitate positive member experiences and foster connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
• Operational Oversight: Conduct financial tasks as needed, such as reconciliation and shift close-outs, while coordinating with the Association Support Center on financial transactions. Review and update operational procedures, ensuring team-wide communication and compliance.
• Community Engagement: Represent the Center at association meetings and lead wellness and membership
  
  

meetings. Recruit new members by participating in community events and building partnerships for wellness

offerings throughout the Mid-South.

• Campaign Support: Assist the Center Director in achieving Annual Campaign targets through member
  
  

engagement and community outreach efforts.

• Other Duties: Support additional tasks and projects as needed.
  
  

Ymca Leadership Competencies

YMCA Competencies (Leader):

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to

changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to

support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small

communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict.

Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and

support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the

launching of programs and activities. Develops plans and manages best practices through engagement of the team.

Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to

measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications, Knowledge, Skills & Abilities

• Bachelor's degree in related field or equivalent preferred.
• Two years or more years related business management, sales or customer service experience with supervision responsibilities preferred.
• Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
• Experience with Salesforce, Traction Rec, Google Workspace, Canva, Paylocity, AOD, Upace and Breakroom are preferred.
• Great interpersonal and communication skills.
  
  

Work Schedule

This is full-time position that has a fluctuating schedule. Center operation hours are from 5:00 a.m. - 8:00 p.m. This

role could be working between any of those hours Monday through Sunday. Some evenings and weekends are required.

Work Environment And Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
  
  

The YMCA of Memphis & the Mid-South aims to provide quality and safe youth programs for all. We are committed to making a continuous effort to prevent the abuse of children: verbally, physically, emotionally and sexually. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA of Memphis & the Mid-South.

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