Welcome Center Coordinator

Job Title: Welcome Center Coordinator

Job Type: Part Time

Pay Rate: $14/hour

Reports to: Membership Director

Position Summary: The Welcome Center Coordinator is responsible for fostering member engagement and
ensuring a positive member and guest experience at the YMCA. This role supports the front desk team, assists
with membership-related activities, and helps create a welcoming, service-oriented environment that
promotes member retention and community connection.

Essential Functions:
1. Send welcome communications to new members through Constant Contact.
2. Schedule and conduct new member welcome calls and facility tours.
3. Plan and coordinate family fun events and member appreciation activities to strengthen community
relationships.
4. Schedule Welcome Center staff to ensure coverage and excellent service.
5. Partner with the Membership Coordinator to ensure all members and guests receive superior
customer service.
6. Provide direct day-to-day and weekend support to the front desk team. Able to work Wednesday –
Sunday, 8:00 a.m. – 1:00 p.m. (schedule may vary based on department needs)
7. Assist the Director of Membership with gain and loss tracking and reporting.
8. Monitor daily membership transactions for accuracy and address errors promptly.
9. Support membership campaigns and events as needed.
10. Perform other duties as assigned in support of YMCA operations.

YMCA Competencies (Team Leader):
Mission and Community Oriented: Models and teaches YMCA values. Champions inclusion activities,
strategies and initiatives. Ensures high-level services that differentiate the YMCA from other providers.
Provides volunteers with orientation, training, development and recognition.

People Oriented: Empathetically listens and communicates for understanding when negotiating and dealing
with conflict. Builds relationships to create small communities. Effectively tailors communications to the
appropriate audience. Provides staff with feedback, coaching, guidance and support.

Results Oriented: Holds staff accountable for high-quality results using a formal process to measure progress.
Conducts prototypes to support the launching of programs and activities. Provides others with frameworks for
making decisions. Develops plans and manages best practices through engagement of team. Cultivates
relationships to support fundraising.

Personal Development Oriented: Utilizes non-threatening methods to address sensitive issues and
inappropriate behavior or performance. Shares new insights. Facilitates change, models adaptability and an
awareness of the impact of change.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Strong interpersonal and communication skills with a passion for delivering excellent customer service.
• Organized, detail-oriented, and able to manage multiple priorities.
• Proficiency in Microsoft Office and email communication platforms (e.g., Constant Contact).
• Previous experience in customer service, hospitality, or community programming preferred.
• Availability to work scheduled shifts and flexibility for occasional schedule adjustments.
• Criminal, Child Abuse and FBI Clearances, pre-employment physical and an onsite drug test.

Physical Demands: The employee is occasionally required to reach with hands and arms and use legs to
lift/move up to 25 lbs. occasionally.