What are the responsibilities and job description for the Membership & Wellness Lead - Dogpatch Y position at YMCA of Greater San Francisco?
Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Position Summary
Under the guidance of the Membership and Wellness Director, the Membership Wellness Lead supports a welcoming, inclusive, and engaging member experience from initial contact through ongoing participation. This role assists in training and developing Member Services and Wellness Attendant staff, with a focus on customer service, tours, wellness orientations, and effective use of engagement tools, while fostering a positive and collaborative team environment.
The Membership Wellness Lead provides direct service at the membership desk and on the wellness floor, applying the YMCA’s Member Engagement Principles of welcome, connect, support, and invite in all interactions. The role also maintains knowledge of facility operations and supports a safe, clean, and accessible environment for all members, participants, and families.
Job Responsibilities
Member Experience & Engagement
The Membership and Wellness Lead works in a dynamic, member-focused environment that involves regular interaction with members, staff, and guests. This role requires the ability to manage multiple priorities in a busy fitness facility while supporting a positive and inclusive experience for all. Responsibilities include moving throughout the facility to engage with members, monitor the wellness floor, and support safety and cleanliness standards.
This position involves regular physical activity, including standing, walking, and moving throughout the facility. Duties may include lifting and moving equipment (up to 50 pounds), as well as occasional bending, reaching, and stooping to support operations and member needs. The role also requires frequent communication with members and staff. The ability to perform essential job functions with or without reasonable accommodation is required.
Disclaimers
The Membership and Wellness Lead position offers a compensation range of $23.00 – $30.60 per hour. This rate is based on salary benchmarking for similar roles and is aligned with budget approvals and requirements for the position.
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Position Summary
Under the guidance of the Membership and Wellness Director, the Membership Wellness Lead supports a welcoming, inclusive, and engaging member experience from initial contact through ongoing participation. This role assists in training and developing Member Services and Wellness Attendant staff, with a focus on customer service, tours, wellness orientations, and effective use of engagement tools, while fostering a positive and collaborative team environment.
The Membership Wellness Lead provides direct service at the membership desk and on the wellness floor, applying the YMCA’s Member Engagement Principles of welcome, connect, support, and invite in all interactions. The role also maintains knowledge of facility operations and supports a safe, clean, and accessible environment for all members, participants, and families.
Job Responsibilities
Member Experience & Engagement
- Welcome and assist members and guests in a professional, respectful, and timely manner.
- Engage with members on the wellness floor and in shared spaces to promote safety, inclusion, and positive experiences.
- Conduct tours for prospective members, highlighting YMCA programs, services, and community impact.
- Encourage member engagement by sharing information about programs, services, and opportunities available through the YMCA.
- Provide accurate and timely information about schedules, resources, and offerings to support member participation.
- Demonstrate YMCA values and communication standards in all interactions.
- Support and co-facilitate staff meetings to promote team collaboration and knowledge sharing.
- Provide coaching and guidance to membership and wellness staff using a structured development approach (e.g., model–shadow–coach).
- Follow YMCA policies and procedures related to safety, supervision, mandated reporting, and risk management.
- Support a safe, clean, and accessible environment for all members, participants, and staff.
- Collaborate with Healthy Living and Youth Development teams to support a high-quality member experience.
- High school diploma or equivalent required.
- Availability to work a variety of shifts, including early mornings, evenings, and/or weekends, based on business needs.
- Minimum of 2 years of experience in customer service, wellness, or a related field.
- Basic computer skills, including familiarity with Office 365 or similar applications.
- Strong communication and interpersonal skills, including customer service and phone etiquette.
- Current YMCA-approved CPR and First Aid certification (or ability to obtain within a specified timeframe).
- Experience in membership engagement, wellness, or a related field within a community-based organization such as the YMCA.
- Previous experience in a leadership or supervisory role.
- Personal Training and/or Group Exercise certification.
The Membership and Wellness Lead works in a dynamic, member-focused environment that involves regular interaction with members, staff, and guests. This role requires the ability to manage multiple priorities in a busy fitness facility while supporting a positive and inclusive experience for all. Responsibilities include moving throughout the facility to engage with members, monitor the wellness floor, and support safety and cleanliness standards.
This position involves regular physical activity, including standing, walking, and moving throughout the facility. Duties may include lifting and moving equipment (up to 50 pounds), as well as occasional bending, reaching, and stooping to support operations and member needs. The role also requires frequent communication with members and staff. The ability to perform essential job functions with or without reasonable accommodation is required.
Disclaimers
- Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
- All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
- This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
- Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
The Membership and Wellness Lead position offers a compensation range of $23.00 – $30.60 per hour. This rate is based on salary benchmarking for similar roles and is aligned with budget approvals and requirements for the position.
Salary : $23 - $31