Camp Registrar & Admin Assistant, YMCA Camp Dakani

Description

 At YMCA CAMP DAKANI, we believe every camper’s journey begins long before they arrive at camp — it starts with a welcoming, organized, and caring registration experience. The Camp Registrar plays a vital role in creating that first connection, ensuring families feel supported, informed, and excited from their very first interaction.

This position is ideal for someone who thrives in a fast-paced environment, loves working with families, and is passionate about helping create life-changing camp experiences for youth.

POSITION DESCRIPTION:

The Camp Registrar is responsible for overseeing all enrollment, registration, and administrative processes for camp and youth programs. This role ensures accurate records, clear communication with families and staff, and a high level of member service while supporting the mission and values of the YMCA.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

• We are welcoming: we are open to all. We are a place where you can belong and become. 
• We are genuine: we value you and embrace your individuality. 
• We are hopeful: we believe in you and your potential to become a catalyst in the world. 
• We are nurturing: we support you in your journey to develop your full potential. 
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our summer camp staff will help support the work we do at the YMCA, by helping create a positive, nurturing environments for all our campers and staff. They will also help each camper reach their fullest potential and deepen their connections as part of their overall camp experience.

Requirements

Member & Family Experience

• Provide exceptional customer service to families, participants, and staff.  
• Serve as a primary point of contact for camp and program registration inquiries. 
• Clearly communicate program details, policies, procedures, and deadlines. 
• Handle high daily call and email volumes with professionalism and care. 

Enrollment & Records Management

• Enroll participants in camp and youth programs using CampBrain registration systems and working with membership system Pulse.
• Maintain accurate and up-to-date enrollment records and participant files. 
• Prepare and organize registration paperwork and parent packets. 
• Support record keeping for program compliance and reporting. 

Communication & Financial Coordination

• Communicate enrollment updates and participant needs with program and site leadership. 
• Monitor accounts and communicate balances due to families with empathy and professionalism. 
• Assist families in understanding payment options in accordance with YMCA policies. 

Administrative & Team Support

• Perform clerical, data entry, and administrative duties in alignment with YMCA standards. 
• Collaborate as a member of the Child Care and Camp team to support program success. 
• Contribute to retention efforts by ensuring a smooth and welcoming registration experience. 

Youth Protection & YMCA Standards

• Uphold YMCA child abuse prevention policies and safety standards at all times. 
• Support a culture of inclusion, belonging, and respect. 
• Participate in required trainings and maintain compliance with YMCA policies.

Qualifications: 

• High school diploma or GED required; some college preferred 
• Strong organizational and time-management skills 
• Excellent communication and relationship-building abilities 
• Ability to manage multiple tasks and priorities simultaneously 
• High level of accuracy, attention to detail, and reliability 
• Comfort with phone communication and customer service 
• Experience with administrative systems or registration software preferred

Why work at YMCA Camp DaKaNi? 

Working at Camp DaKaNi means being part of a mission-driven team dedicated to building confidence, friendships, and lifelong memories for youth and families. Every role contributes to creating a safe, welcoming, and impactful camp experience.