Fitness Desk Attendant - Benton Harbor/St. Joseph

Job Title: Fit Desk Attendant

Home Location: St. Joseph

Status: Part Time

Reports To: Wellness Coordinator

Supervisory Responsibility: No

POSITION SUMMARY: To further the mission of the YMCA; promote health and wellness to all individuals by providing a positive member experience and sharing knowledge for use of fitness equipment. To assist in providing a safe and clean environment for all member and guests.

ACTIVITIES & RESPONSIBILITIES:

1. Ensure the environment for exercising is safe.

2. Maintain a clean work environment by following the cleaning/preventative maintenance schedule.

3. Verbally communicate our “Best Practices” guidelines to our members in wellness and fitness areas.

4. Review and understand all YMCA policies and guidelines to ensure we are creating a safe environment for all.

5. Re-rack weights in free weight room and return dumbbells to proper location.

6. Dress appropriately as instructed by the dress code.

7. Motivate members by demonstrating enthusiasm for exercise.

8. Be always visible to the members and act in a manner that is welcoming and inviting to those members who may need assistance or have questions.

9. Ensure all member needs are met through personal recognition and quality service.

10. Arrive on time and be prepared and organized for each shift.

11. Attend all mandatory meetings as directed by supervisor.

12. Assume any other duties as assigned by supervisor.

13. Implement, follow, and respond to all emergency procedures.

14. Complete the Fit Desk onboarding process.

15. Review and support gym monitoring expectations.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

QUALIFICATIONS:

1. Must have excellent communication skills to engage members.

2. Must be in ample condition to teach proper use of all exercise machines.

3. Must have a keen sense of awareness to maintain a safe and friendly environment.

4. Completion of CPR, First Aid, AED, and bloodborne pathogens within 30 days.

5. Experience preferred in a customer service-related field or assertive communication.

6. Experience preferred in exercise, sports, and/or fitness.

WORK CULTURE & CUSTOMER SERVICE EXPECTATIONS:

1. Promote a professional values-based culture of health with values of caring, honesty, respect, and responsibility through all daily activities and responsibilities.

2. Display a friendly, helpful, and positive disposition.

3. Provide customer service that is thorough, timely, organized, and accurate.

4. Help ensure the Y is meeting member and participant needs by utilizing good listening skills, attentiveness, objectivity, and patience in all situations.

5. Place members and participants as the first and highest priority always showing kindness and compassion and meeting member needs through personal recognition and quality service.

6. Be visible to the members when appropriate and act in a manner that is welcoming and inviting to those members who may need assistance or have questions.

7. Arrive on time and be prepared and organized for each shift.

8. Wear staff uniform and name tag, or professional attire when appropriate.

9. Attend all mandatory meetings as directed by supervisor.

10. Implement and follow all emergency procedures.

11. Lead by example.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Minimum 100% standing and walking.

2. Duties require lifting and/or moving up to 45 pounds.

3. Must be able to access all areas of the YMCA building and other assigned spaces including pool areas, closets, group fitness studios, locker rooms, stairwells, and wellness center.

4. Reaching, twisting, and turning, kneeling, bending, squatting, and stooping in the performance of daily activities.

5. Specific vision abilities required by this job include close and distance vision, and the ability to adjust focus without color-blindness.

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $14 - $16