SAS Program Coordinator

YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As our Social Adjustment Program Coordinator, you will play an integral role in helping refugees, asylees, Cuban/Haitian Entrants, and victims of human trafficking gain access to a wide range of employment services with the goal of becoming self-sufficient.

Duties /Responsibilities

• Manage program staff, which include case managers, clerk, quality assurance auditor, program interns/volunteers
• Monitor program outcomes to ensure that program is successful and remains in compliance
• Provide feedback, address conflicts or struggles, and solve problems to ensure program is successful
• Work with the director in developing group intake orientations, group cultural orientations (CO) and outreach presentations. Coordinate and provide presentations of outreach, group CO and group intake orientations
• Network with the community providers to find relevant resources for clients: housing, clinics, medical services, dental services, etc.
• Audit staff files and review case notes for appropriate, timely follow-up and attention to detail to ensure compliance
• Oversee daily activities of the program including client eligibility, referrals, assign cases to case managers, coordination of group and individual intakes
• Recruit volunteers and maintain partnerships to provide training, interpretation, and other supportive services.
• Attend and participate in collaborative meetings as agency representative with other stakeholders
• Review Client Track data entry, outcomes, case closures to ensure compliance
• Work with director to assist case managers to troubleshoot cases
• Provide direct case management services to hard-to-serve clients and those in crisis
• Attend relevant trainings and webinars
• Work with director in developing and oversee teaching protocols that promote self-sufficiency of clients
• Work with director in developing and implementing client satisfaction surveys
• Work with director in developing trainings to case managers on best practices, provide trainings and/or work with community providers to provide appropriate trainings
• Train new staff hired and provide orientation about YMCA International Services programs
• Comply with the agency’s policies and standards. Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Reception of clients at airport and transportation to client apartments as assigned; rotation assignments during food distributions.
• Other duties as assigned

Outcomes

• Oversee the enrollment and case management of 1,000 clients per year to ensure outcomes are met
• Provide monthly report of Quality Assurance which includes data entry in RMS and Client Track, audit files 5% of new and 5% of closed files in the program to ensure compliance
• Coordinate 5 group orientations topics for refugee population per year
• Coordinate 5 outreach to the refugee population and/or community partners
• Gather data and collaborate in writing quarter reports to the funder
• Monitor client eligibility for services and requested transfer of services

• 
  Excellent written and verbal English communication skills including being comfortable speaking in public
• Ability to understand program policies and make informed decisions
• Flexibility, dependability and excellent work ethic
• Understanding of and sensitivity to other cultures
• Proficient with various computer programs (Microsoft, Excel, Word) and accurate data entry
• Ability to manage time and resources. Team player.
• Ability to work occasional evening or weekend hours as necessary
• Highly self-motivated, responsive and a good trouble-shooter
• Bachelor’s in social work or other social service field and/or 2-3 years relevant professional experience required
• Valid driver’s license, clean driving record, automobile liability insurance, and a vehicle
• Fluency (spoken, written, and reading) in one of the current refugee languages is preferred

Office Hours: Monday through Friday, 8:30am – 5 pm

Pay: $48,984 Annually, Exempt Position

The YMCA of Greater Houston has outstanding benefits including medical, dental, and vision insurance, long-term disability, life insurance, paid time off, and 12% retirement paid by our Association upon meeting eligibility requirements.

The YMCA is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing.

How to apply: You must complete an online application at YMCA of Greater Houston No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate.