What are the responsibilities and job description for the Member Services Representative position at YMCA of DeKalb County?
Join a fun and exciting team! Deliver excellent customer service to all members, guests and program participants.
Respond to member and guest needs, by using the appropriate current policies and procedures. Work effectively in a team environment with all YMCA staff.
ESSENTIAL FUNCTIONS :
1. Perform and provide excellent customer service skills by exceeding member expectations.
Consistently stand and greet every person who enters the YMCA (by name) and recognize all members and guests when they leave.
2. Engage in Listen First with members, in order to build relationships. Takes the initiative to ensure all members have a positive experience.
3. Tour prospective members: sell and process memberships
4. Be familiar with the mission statement and core values of the YMCA. Model the core values while you are employed with the Y.
5. Always have a friendly, helpful attitude.
6. Actively listen, reflect and respond to customer questions and concerns in a caring manner.
7. When the opportunity presents itself, go above and beyond to resolve the situation immediately.
8. Inform supervisor of unusual or unresolved issues.
9. Maintain an organized front desk and a clean and safe YMCA.
10. Be dressed in appropriate attire and wear name tag at all times.
11. Attend and remain current on all mandatory trainings and monthly staff meetings.
12. Assume other responsibilities as deemed appropriate by Supervisors.
13. Apply and follow all YMCA policies dealing with Member Services.
14. Ability to relate effectively to diverse groups of people from all social and economic backgrounds
15. Ability to multitask on a regular basis.
16. Handle sensitive information, facility security and money in a responsible and mature manner.
YMCA COMPETENCIES (Team Participant):
Mission Advancement : Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs.
Collaboration : Builds relationships to create small communities. Empathetically listens and communicates understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Operational Effectiveness : Makes fair decisions, and transfers learning from one situation to another. Strives to meet or exceed goals and deliver a high-value experience for members and participants.
Personal Growth : Pursues self development that enhances job performance. Facilitates change; models adaptability and an awareness of the impact of change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Pursuing High School education or GED.
2. Basic computer skills, including word, excel.
3. Basic Math competency.
4. High degree of professionalism.
5. Certifications required within 30 days of hire or first available training: CPR/First Aid,
6. YMCA New Employee Orientation.
7. Effective time management.
8. Physical ability to stand and walk for extensive periods of time, as well as the ability to lift at least 30 pounds.
The statements are not intended to be an exhaustive list of all responsibilities and skills required by all incumbents. Incumbents may perform other duties as assigned.
Work Remotely
- No
Job Type: Part-time
Salary: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Ability to Relocate:
- Auburn, IN 46706: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13