Membership Experience Specialist - Pickaway YMCA

At the YMCA, you’ll do more than greet members—you’ll help create a welcoming community where everyone belongs. Our Membership Experience Specialists are the first friendly face members see when they walk through the door. From scanning cards and answering questions to connecting people with programs and opportunities, you’ll play a key role in making sure every member feels seen, supported, and part of something bigger.

If you’re passionate about building authentic relationships, supporting healthy living, and strengthening community, this role is for you! Evening and weekend shifts are available, offering flexibility to fit your schedule.

Come make a difference every day—the Y is more than a job, it’s a cause.

1. Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
2. Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to facility
3. Based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.  
4. Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.
5. Helps members to connect with one another to form friendships.
6. Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers, guests and members.
7. Provides facility tours in person or over the phone to prospective members, follows up with prospects in a timely manner, sells memberships to guests according to the procedures & policies provided in training & by supervisors including collecting all required information for accurate records & database management, completes required outreach to members as directed, and places memberships on hold or performs membership cancellations in accordance with training, policies and procedures.
8. Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members’ needs.
9. Follows YMCA policies and procedures; responds to emergency situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and talk or hear.  The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.