Membership Experience Specialist L2 - Liberty YMCA

We are seeking a friendly and dependable team member to join our Welcome Center staff at the YMCA. This role is responsible for greeting members warmly, scanning membership cards, and ensuring a welcoming and supportive environment for all who enter the facility. The ideal candidate will communicate clearly, model healthy living behaviors, and help members connect to YMCA programs and services. Additional responsibilities include handling membership inquiries, processing transactions accurately, maintaining a clean and organized desk area, and responding appropriately to emergencies. This position requires strong customer service skills, attention to detail, and the ability to stand and move throughout the shift. If you enjoy making meaningful connections and creating a positive first impression, we’d love to have you on our team!

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

• Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to center based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.

• Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.

• Handle enrollment opportunities in the form of walk-ins, as well as website generated requests for membership.

• Ensure new members are being given all relevant program and membership information and are being connected to programs and services that will assist them in being more engaged in Y, including but not limited to introduction to key staff, introduce to members, and enroll in member orientation programs.

• Helps members to connect with one another to form friendships.

• Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers and members.

• Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members’ needs.

• Follows YMCA policies and procedures; responds to emergency situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.

QUALIFICATIONS:

• High school diploma and at least two years of related experience and/or training

• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Knowledge of word processing, spreadsheet and database programs.

• Proven track record of developing authentic relationships with others.

• Must complete all required Welcome Desk and Daxko trainings in first 30 days

• CPR, First Aid, AED and O2 certifications must be obtained within 30 days

• Must keep certifications current throughout employment.

• All staff must complete the Y’s safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work

Liberty/Powell YMCA is looking for a reliable and energetic person to join the team. The ideal candidate will be responsible for opening the building and assisting guest and ensuring the safety of the building.