What are the responsibilities and job description for the Office Administrator position at YMC America Inc.?
Join us at YMC America Inc.! We create advanced bio/pharmaceutical purification platforms, and our systems are award winning for their innovative design, meeting the imagination of industry leaders today. We are conveniently located 40 minutes from Boston, and we want to hear from you. Come join the YMC Team!
Position Summary:
We are seeking a professional, organized, and customer-focused Office Administrator to support the daily operations of our office. This position serves as a primary point of contact for customers, visitors, and vendors, while also providing administrative and clerical support to the team.
The ideal candidate is friendly, dependable, detail-oriented, and able to manage multiple responsibilities while maintaining a professional and welcoming attitude.
Responsibilities:
Customer Service Support
- Greet and assist customers, visitors, vendors, and employees in a friendly and professional manner.
- Answer, screen, and route incoming telephone calls to the appropriate person or department.
- Respond to general inquiries and provide accurate information about company products, services, policies, and procedures.
- Receive and distribute incoming mail, packages, and deliveries.
- Maintain a clean, organized, and welcoming reception and front-office area.
- Assist the Customer Service team by responding to customer inquiries, performing sales order entry in ERP system, and maintaining all documentation related to sales orders, quotes, and proposals.
- Follow up with customers when necessary to ensure questions and concerns are addressed.
- Maintain accurate records of customer communications and interactions.
- Work closely with other departments to ensure customers receive timely and accurate assistance.
- Coordinate office activities, including ordering lunches for team meetings, customers, and events.
- Act as Liaison for telephone services, copier/scanner issues, and shredding companies.
- Perform a variety of other customer service duties as assigned.
Administrative Support
- Assist CEO/President with administrative projects.
- Prepare correspondence, reports, forms, spreadsheets, and other business documents.
- Assist with scheduling, calendars, meetings, and other office activities.
- Maintain confidentiality of customer, employee, and company information.
- Perform a variety of other administrative duties as assigned.
Qualifications:
- High school diploma or equivalent required; additional administrative or business training is a plus.
- Previous experience in administrative support, reception, office support, or customer service preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional telephone and email etiquette.
- Strong organizational and time-management abilities.
- Ability to prioritize tasks and manage multiple responsibilities.
- Strong attention to detail and accuracy.
- Ability to handle confidential and sensitive information appropriately.
- Proficiency with Microsoft Office, including PowerPoint, Word, Excel, Outlook, and related office software.
- Ability to learn company-specific software, databases, and customer management systems.
Pay: $27.00 - $31.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Experience:
- Office Administration: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $27 - $31